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TWC TV app high data usage

I thought that there was a setting/option on the TWC TV app to not connect if not on wifi.  Therefore you would not use your phone data.  I was surprised when nearly all of my data was used by the app and I could not find this setting.  Was this previously an option where you could tic the checkbox to use only when connected on wifi or am I mistaken because I will have to uninstall to avoid this in the future.

1 REPLY 1
Lead Moderator

Re: TWC TV app high data usage

You would want to set that through your device.

 

If you are using Apple 

  1. Open the Settings app.
  2. Tap on Cellular (or Mobile if you're in the UK like me).
  3. Here, you can turn off Cellular Data (Mobile Data) altogether if you wish.

If you are using Android

  1. Open Settings and tap Data usage.
  2. Scroll down to view a list of your Android apps sorted by data usage. ...
  3. Tap the app(s) you don't want to connect to mobile data and select Restrict app background data.

If these steps do not work for you we would suggest contacting the manufacturer of your telephone/tablet. 

 

Regards,
Julia R.
^TWC-Social Media Customer Care
Moderator-Community Forums