Spectrum App Live TV on Mac dim with dark oval around picture (resolved 1/18/2019

[James_M]

All, 

Thanks for bringing this to our attention.  I have been advised that the network and video teams are aware of this issue and investigating.  I will provide any updates as they become available.  At this time, there is no estimated time to have the issue resolved.  

[srclark2856]

I don’t think it’s isolatwd to chrome since I don’t use chrome and I’m having the same issue.

[nancy1866]

I've been having the same problem starting yesterday running the tv app thru Chrome on my MS Surface.  Soooo frustrating!!

[lubell]

Same here in upstate NY, but viewing via Windows laptop. I tried to upload a screenshot, but of course the system won't let me...

Nonetheless, it's quite frustrating, and I called tech support to no avail. Hard issue to describe, but it sounds like they've "heard us" and this bizarre situation gets cleared up soon,

[lubell]

Hey,  it worked!  I think this is what you all are experiencing...now if Spectrum can see this, maybe they'll get a better sense of what we're talking about...Anyone know if tech support has an e-mail address?

[nancy1866]

Thank you for posting the screenshot...this is exactly what is happening to me.  I'm in western Mass.

[oraclewizard77]

This is happening in Google Chrome for me where I see dark oval around picture.  When I use Waterfox, it does not work at all.

However, in Microsoft Edge, it works fine and I can watch TV.  I normally don't use Edge for anything, but guess I will have to ues it to watch Spectrum until or if Google or Spectrum fix the issue.

[ScottMcV]

happening here in culver city (los angeles), using chrome.

[truetejas]

Same on Win7 laptop w/ Tbird in Austin...................

[Arizonany]

Same thing on Chrome on my Mac. Safari has never worked right with the flash player. So I just downloaded and installed Vivaldi and it’s working like a charm. Just another option for everyone until the problem is fixed.