Thanks for bringing this to our attention. I have been advised that the network and video teams are aware of this issue and investigating. I will provide any updates as they become available. At this time, there is no estimated time to have the issue resolved.
I've been having the same problem starting yesterday running the tv app thru Chrome on my MS Surface. Soooo frustrating!!
Same here in upstate NY, but viewing via Windows laptop. I tried to upload a screenshot, but of course the system won't let me...
Nonetheless, it's quite frustrating, and I called tech support to no avail. Hard issue to describe, but it sounds like they've "heard us" and this bizarre situation gets cleared up soon,
Hey, it worked! I think this is what you all are experiencing...now if Spectrum can see this, maybe they'll get a better sense of what we're talking about...Anyone know if tech support has an e-mail address?
This is happening in Google Chrome for me where I see dark oval around picture. When I use Waterfox, it does not work at all.
However, in Microsoft Edge, it works fine and I can watch TV. I normally don't use Edge for anything, but guess I will have to ues it to watch Spectrum until or if Google or Spectrum fix the issue.