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Spectrum App Live TV on Mac dim with dark oval around picture (resolved 1/18/2019

Noticed this effect starting today. Live TV on Google Chome is very dim and there is a black ellipse around picture. Edges of ellipse are "soft". Effect is present on both my iMac and MB Pro. All channels. On iphone is fine.

Anyone else experiencing this?

23 REPLIES
Browser

Re: Spectrum App Live TV on Mac dim with dark oval around picture

Never mind. Mouse pointer was off at edge of screen. Moved to middle area and problem solved!

Not applicable

Re: Spectrum App Live TV on Mac dim with dark oval around picture

I’m having this problem but moving the mouse does nothing. all channels look like ur watching through a key hole. Please help me fix it
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Re: Spectrum App Live TV on Mac dim with dark oval around picture

You are not alone.PC is doing the same thing.

Please fix spectrum.

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Re: Spectrum App Live TV on Mac dim with dark oval around picture

I am having this problem now!!  Does anyone know how to fix it?

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Re: Spectrum App Live TV on Mac dim with dark oval around picture

Im also having this issue. moving the mouse doesn't help me at all.
Browser

Re: Spectrum App Live TV on Mac dim with dark oval around picture

Got this today on my new PC watching TV on it thru Chrome and Edge. So  I turned it off. Just wanted to chime in. 

Rookie

Re: Spectrum App Live TV on Mac dim with dark oval around picture

Same here. Chrome on PC. Watching through website, picture is dim with soft oval around the picture. Can't use any other browser as sign in loops back to sign in page.
Newcomer

Re: Spectrum App Live TV on Mac dim with dark oval around picture

Same with my PC too, this really sucks

Highlighted
Newcomer

Re: Spectrum App Live TV on Mac dim with dark oval around picture

Noticed this issue on Chrome browser running on Windows 10 on at least 2 devices but also on Chromebook and Samsung tablet in Chrome (their native browser).  But on Edge the picture is OK and the Spectrum Android app looks ok on the Chromebook and tablet.

Conclusion: something to do with Chrome browser and interaction with the Spectrum stream.

Other sites with video are fine (youtube, hulu, etc)

 

I have tried clearing cache, chrome / flash up to date

issue not resolved