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I get the following message when trying to access my DVR options from the Spectrum TV app...
"No Spectrum receivers are associated with your account" DCM-1008
It is a known problem with no timetable for resolution.
only option is to return your set top box to a Spectrum site and ask for one of the DVR's that are supported. The issue is with the newist desktop box and it has been since they rolled them out. I had the same issue and exchanged mine. The customer services reps new exaclty why I was asking to exchange my box because the are getting tons of request.