I talked to a agent yesterday in online chat. Asking for another maintanience appointment. He said I was already marked as Special Request for a tech. That there was a tech in the area and that the tech would let me know when hes done. Honestly think I was lied to. Havent heard anything and my account does not show any appointments or anything like that. I can always hope I guess. My modem has been up for 1hr 40mins surprisingly though.
Tell the tech your upstream is going out of spec
And that it appears there is the wrong range or defective internet only filter out at the pole and to remove or replace it with the proper one that isn't killing 525 mHz
BTW, my modem has been up for 83 days...
|Current Time and Date||Apr 27 2017 14:28:32|
|System Up Time||83 days 21h:44m:7s|
I would be happy to get 3 hour up time at this point. It would be a miracle lol. The thing that sucks is I dont really have many options for isps. But if this is still going on in a month or 2 I will drop spectrum and netflix and just get a ota antenna. It will be hard as hell on us. But it might be our only option. And I will try reaching out to another agent in live chat that probably live in another country and not speak english well. That gets everything from a script lol.
Up Time. 1hr 15min
The statuses listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.
|Acquire Downstream Channel||Locked|
|DOCSIS Network Access Enabled||Allowed|
|Channel||Lock Status||Modulation||Channel ID||Frequency||Power||SNR||Corrected||Uncorrectables|
|1||Locked||QAM256||4||543000000 Hz||1.3 dBmV||42.1 dB||28953||36891|
|2||Locked||QAM256||2||531000000 Hz||-0.9 dBmV||41.8 dB||29794||37608|
|3||Locked||QAM256||3||537000000 Hz||0.6 dBmV||42.1 dB||28929||39916|
|4||Locked||QAM256||1||525000000 Hz||-5.0 dBmV||40.1 dB||31316||37172|
|5||Locked||QAM256||5||549000000 Hz||0.9 dBmV||42.0 dB||28948||33422|
|6||Locked||QAM256||6||555000000 Hz||0.6 dBmV||41.6 dB||27270||33093|
|7||Locked||QAM256||7||561000000 Hz||0.6 dBmV||41.6 dB||27358||27970|
|8||Locked||QAM256||8||567000000 Hz||0.3 dBmV||41.5 dB||27594||23089|
|9||Locked||QAM256||9||573000000 Hz||0.0 dBmV||41.3 dB||26072||24373|
|10||Locked||QAM256||10||579000000 Hz||-0.2 dBmV||41.3 dB||25863||22813|
|11||Locked||QAM256||11||585000000 Hz||-0.1 dBmV||41.5 dB||25286||20131|
|12||Locked||QAM256||12||591000000 Hz||-0.4 dBmV||41.3 dB||23273||15810|
|13||Locked||QAM256||13||597000000 Hz||-1.2 dBmV||40.6 dB||21865||12188|
|14||Locked||QAM256||14||603000000 Hz||-0.9 dBmV||40.9 dB||20300||11056|
|15||Locked||QAM256||15||609000000 Hz||-0.4 dBmV||41.3 dB||18292||7560|
|16||Locked||QAM256||16||615000000 Hz||-0.4 dBmV||41.5 dB||16489||5276|
|Channel||Lock Status||US Channel Type||Channel ID||Symbol Rate||Frequency||Power|
|1||Locked||ATDMA||2||5120 Ksym/sec||24200000 Hz||53.8 dBmV|
|3||Locked||ATDMA||3||5120 Ksym/sec||30600000 Hz||53.8 dBmV|
|4||Locked||ATDMA||4||2560 Ksym/sec||37000000 Hz||52.5 dBmV|
Current System Time: Thu Apr 27 16:24:26 2017
Ok I pasted that in the chat. He said he would escalate it and set up a maint appointment. Recieved a call within 5mins. Where I was transfered a few times. I also mention my modem constantly rebooting. Honestly I am losing hope. But I will hope for the best on May 3rd
Do not let them cancell the service call, you have a physical problem that cannot be repaired remotely no matter what they claim.
Be sure to print out the signal pages that showed less than 4 US channels with the High levels as well as the high DS correcteds and uncorrecteds for the tech. Tell them Motorola techs state the numbers are unacceptable. Also is the chaDS channel with rx level beyond normal level slope indicating a line or filter/trap/tapoff issue
Tech just left. Messed around up on pole and at the Gray Box. Gave me a new modem aswell. Though I told him I highly doubt it was the modem. As they give me new ones often. Anyhow here is the status from after he left. Said they will keep a eye on it.
Connection : This page displays information on the status of the cable modem's HFC and IP network connectivity.
Your tech STILL did not repair either major issue, the ingress interference and noise, nor the improper level settings on the main trunk line.
DS level imbalance : Your strongest is DS7 (561 MHz) at +1.8 dBmV and your weakest is DS1 (525 MHz) at -3.5 dBmV. The difference is 5.3 dB; it should always be no more than 3.0 between strongest and weakest channel for the auto-level control to work correctly.
One possible cause other than wrong line amp settings would be a 'trap' filter at the pole that is either the wrong model or is full of water, causing the low signal level on DS1. Your internet drop connection should not have any filter whatsoever.