Connectivity

[countrygirl69]

Awhile back I posted a simmilar article. I acturally ended up giving up. Figured I would try again sense Time Warner is actrally Spectrum now. Though doubtful anything will change. I would like people to point out the issues they see in the pictures i am going to post. Like the insanely high upload power limit. Also note 3 of the upload channels dropped off. They come back after restarting for a little while anyways. Note a tech ran a new cable not to long ago. And there are no splitters at all.  Also would like to know how to not get new modems every time I complain about this issue. And possibly get stuff fixed.                                                                  

Status  http://imgur.com/eacwpCq

Event http://imgur.com/1FzAdv7

[agentx5]

Staight up return/upstream signal level issue.

Please schedule a trouble call, the reason only one of four of the upstream channels is locked on is because the other three are too high for the modem to even attempt transmitting.

Fix the upstream being too high, fix the issue.

[MsRaye]

You have a signal level issue, probably a corroded connection outdoors. A NEW MODEM WILL NOT FIX THIS, IT IS A PROBLEM SOMEWHERE BETWEEN THE POLE AND YOUR MODEM...

 Call TWC, Upstream at +57 is the emergency- last ditch attempt to concentrate all power onto a single channel.\

Copy and paste please, I can't easily compare links.

[countrygirl69]

I stopped by Spectrum in person with pictures today.  As i never had luck on phone or via Webchat. Took ages as car was in shop. Anyhow showed a recent picture showing 3 upload chs dropped and the the last 1 which was on frequency 24200000hz at power 58.2dBmV. The guy blamed it on my router. saying that ch is 2.4g which is wifi lol then offered to sell me wifi for $5. Anyways I got a appointment.  Anyhow Maybe tomorrow i will get someone to appear.  Thankfully i got a month worth of status/event screenshots now. I will let you guys know how it turns out.

[MsRaye]

 Lost/ excessive coax levels have nothing to do with the wireless/wifi radios after the router other than if the coaxial side is bad, the wireless will perform poorly if it even works at all...

US issues are often outside your property and may be a mile away

[countrygirl69]

The day the tech worked on it. Said the gray box outside was showing 40 when the line in my home was 50+ he changed out cable again. said there was no visual damage to the cable. It showed 40 that entire day. Day later every upload channel was at 50. Which is not over 52 so i ignored it. Anyway today I woke up with only 1 upload channel at 43. anyway restarted it. showed all at 43 within 20min the modem rebooted itself. Must have climbed sky high again.  Now im looking at 53.2  53.7  53.8 52.8

So what should i do call them to come back out? How do i get this issue fixed. Every time I have had the same tech here. He always says he seen a issue with the numbers. He changes a few things it works great for a day. Then issues reappear.  As far as event log alot of t3 t4 timeouts.

[countrygirl69]

Does the problem look fixed? 

Status http://imgur.com/7Aeinfu

Event http://imgur.com/fdI7E02

Event Log

The table below contains the log of events that the SB6183 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.

Time Priority Description

Sun Apr 23 14:46:03 2017	Notice (6)	TLV-11 - unrecognized OID;CM-MAC=20:3d:66:9f:24:41;CMTS-MAC=00:17:10:91:2e:8d;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 23 14:46:02 2017	Error (4)	Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=20:3d:66:9f:24:41;CMTS-MAC=00:17:10:91:2e:8d;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 23 14:46:02 2017	Error (4)	Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=20:3d:66:9f:24:41;CMTS-MAC=00:17:10:91:2e:8d;CM-QOS=1.1;CM-VER=3.0;
Time Not Established	Notice (6)	Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
Sun Apr 23 14:45:10 2017	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=20:3d:66:9f:24:41;CMTS-MAC=00:17:10:91:2e:8d;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 23 14:44:38 2017	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=20:3d:66:9f:24:41;CMTS-MAC=00:17:10:91:2e:8d;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 23 14:35:48 2017	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=20:3d:66:9f:24:41;CMTS-MAC=00:17:10:91:2e:8d;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 23 14:35:46 2017	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=20:3d:66:9f:24:41;CMTS-MAC=00:17:10:91:2e:8d;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 23 14:30:38 2017	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=20:3d:66:9f:24:41;CMTS-MAC=00:17:10:91:2e:8d;CM-QOS=1.1;CM-VER=3.0;
Time Not Established	Critical (3)	No Ranging Response received - T3 time-out
Sun Apr 23 14:13:38 2017	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=20:3d:66:9f:24:41;CMTS-MAC=00:17:10:91:2e:8d;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 23 14:13:05 2017	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=20:3d:66:9f:24:41;CMTS-MAC=00:17:10:91:2e:8d;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 23 14:06:27 2017	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=20:3d:66:9f:24:41;CMTS-MAC=00:17:10:91:2e:8d;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 23 14:05:55 2017	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=20:3d:66:9f:24:41;CMTS-MAC=00:17:10:91:2e:8d;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 23 13:26:10 2017	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=20:3d:66:9f:24:41;CMTS-MAC=00:17:10:91:2e:8d;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 23 13:26:10 2017	Critical (3)	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=20:3d:66:9f:24:41;CMTS-MAC=00:17:10:91:2e:8d;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 23 13:26:10 2017	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=20:3d:66:9f:24:41;CMTS-MAC=00:17:10:91:2e:8d;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 23 13:08:10 2017	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=20:3d:66:9f:24:41;CMTS-MAC=00:17:10:91:2e:8d;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 23 13:08:10 2017	Critical (3)	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=20:3d:66:9f:24:41;CMTS-MAC=00:17:10:91:2e:8d;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 23 13:08:10 2017	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=20:3d:66:9f:24:41;CMTS-MAC=00:17:10:91:2e:8d;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 23 12:29:28 2017	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=20:3d:66:9f:24:41;CMTS-MAC=00:17:10:91:2e:8d;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 23 12:29:28 2017	Critical (3)	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=20:3d:66:9f:24:41;CMTS-MAC=00:17:10:91:2e:8d;CM-QOS=1.1;CM-VER=3.0;
Sun Apr 23 12:29:28 2017	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=20:3d:66:9f:24:41;CMTS-MAC=00:17:10:91:2e:8d;CM-QOS=1.1;CM-VER=3.0;
Time Not Established	Critical (3)	No Ranging Response received - T3 time-out

Modem rebooted itself several times this hour. Several internet outages.

[countrygirl69]

I was not able to copy paste that status as modem rebooted and i lost it. anyhow heres a paste from right now. 

Status

The statuses listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel		Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Configuration File	OK
Security	Enabled	BPI+
DOCSIS Network Access Enabled	Allowed

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Corrected	Uncorrectables
1	Locked	QAM256	4	543000000 Hz	-1.2 dBmV	35.2 dB	19928	15334
2	Locked	QAM256	2	531000000 Hz	-3.4 dBmV	35.1 dB	20924	15842
3	Locked	QAM256	3	537000000 Hz	-1.9 dBmV	35.1 dB	21376	16583
4	Locked	QAM256	1	525000000 Hz	-7.4 dBmV	34.5 dB	22485	17042
5	Locked	QAM256	5	549000000 Hz	-1.2 dBmV	35.3 dB	19382	14823
6	Locked	QAM256	6	555000000 Hz	-1.5 dBmV	34.6 dB	18909	14460
7	Locked	QAM256	7	561000000 Hz	-1.9 dBmV	34.7 dB	17839	14507
8	Locked	QAM256	8	567000000 Hz	-2.3 dBmV	34.4 dB	16851	13479
9	Locked	QAM256	9	573000000 Hz	-2.7 dBmV	33.8 dB	16979	14243
10	Locked	QAM256	10	579000000 Hz	-2.9 dBmV	34.0 dB	16755	13651
11	Locked	QAM256	11	585000000 Hz	-2.7 dBmV	34.2 dB	15694	13014
12	Locked	QAM256	12	591000000 Hz	-2.9 dBmV	34.1 dB	14610	12437
13	Locked	QAM256	13	597000000 Hz	-3.5 dBmV	33.3 dB	14343	12613
14	Locked	QAM256	14	603000000 Hz	-2.9 dBmV	33.9 dB	13118	11908
15	Locked	QAM256	15	609000000 Hz	-2.3 dBmV	35.0 dB	12906	10584
16	Locked	QAM256	16	615000000 Hz	-2.1 dBmV	35.1 dB	12310	10478

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	2	5120 Ksym/sec	24200000 Hz	53.7 dBmV
2	Locked	TDMA	1	2560 Ksym/sec	19400000 Hz	53.7 dBmV
3	Locked	ATDMA	3	5120 Ksym/sec	30600000 Hz	53.8 dBmV
4	Locked	ATDMA	4	2560 Ksym/sec	37000000 Hz	53.8 dBmV

Current System Time: Sun Apr 23 15:44:41 2017

[glenvee]

Nothing fixed, based on your signals.  UpStream power levels too high, DownStream power on "Channel 4" (525 MHz) is -7.4 dBmV, compared to -1.2 to -3.5 dBmV for the other 15 DS channels.  SNR is in spec but not by much, 33.3 dB on one channel, which indicates too much noise in the lines.  Too many uncorrectables on all DS channels.  The same issues Ms. Raye described still exist.  If the same tech keeps coming out and not addressing it (it keeps recurring), then you need to get it escalated to the line maintenance crews (the folks in the big trucks).

You may be able to get it escalated to the line maintenance crew by contacting Julia R., one of the moderators of this forum.  She is one of the more helpful moderators.... I usually seem to be able to get her if I contact the Forums_Help contact during a weekday rather than at night or on weekends. 
http://forums.timewarnercable.com/t5/user/viewprofilepage/user-id/67165

[countrygirl69]

I might have to try that. I just dont know whats going on. I had what felt like 50 reboots today alone it felt like. On a 60mbps connection and cant watch a full ep on netflix without many crashes. I mean i should be happy atleast the modem is trying to reboot now. Before it would sit at 58 on 1ch and just not have internet at all. I will either contact her or make a call tomorrow.