Spectrum

Community Forums

Forum Navigation
  • Welcome to the Forums
  • Customer News & Community Info
  • Community Announcements & Guidelines
  • Suggestions & Questions About the Community Forums
  • Tips for new members to review before posting a question or comment
  • Internet
  • Connectivity
  • Email
  • IPv6
  • WiFi Hotspots
  • Antivirus
  • Home Networking
  • TV
  • Equipment
  • Picture Quality
  • Channels & Programming
  • CableCARD/CableCARD Devices
  • Spectrum TV
  • watch.spectrum.net
  • Spectrum TV for iOS
  • Spectrum TV for Android
  • Spectrum TV for Roku Devices
  • Spectrum TV - Other Devices
  • Spectrum TV Choice
  • Apple TV
  • Spectrum Apps
  • TV Channel Apps
  • Digital and Wireless Phone Services
  • Equipment, Voicemail & Features
  • Spectrum Mobile
  • Spectrum Home Security
  • Product Usage
  • Equipment & Components
  • My Spectrum Account
  • Managing your Spectrum Account
  • My Spectrum App
Sign In
  • Welcome to the Forums
  • :
  • Search

Search

Search the Community

Showing results for 
Search instead for 
Did you mean: 
Search Options
  • Subscribe to RSS Feed for this Search
Advanced Hide Advanced
  • Posts
  • Users
Advanced Search Options
Search Modifiers:
You can apply modifiers to the terms you enter in the search field.
Use quotes to search for an "exact phrase".
Use the plus sign to search for +one +or +more +words.
Use the minus sign to -exclude -certain -words from your search.
Limits search results to topics that have no replies.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
  • in accepted solutions
  • solved
  • in Managing & Using your Spectrum Account
42 results
Sorted by:
Solution Date
  • Date
  • Views
  • Enjoys
  • Replies
  • Best Match

Changing services on a legacy TWC account

by glenvee in Managing & Using your Spectrum Account
‎10-24-2019 05:41 PM
‎10-24-2019 05:41 PM
I haven't been on the forums for a couple of years and in the interim, Spectrum has taken over TWC. I still have a legacy TWC account.... Internet and Starter TV.... and have no desire to replace it ... ... View more
Show results in replies (1)
  • @glenvee ,    Generally speaking,  any changes to your account will initiat...

Username

by JKelly in Managing & Using your Spectrum Account
‎07-21-2019 09:18 AM
‎07-21-2019 09:18 AM
I wish to change my username, but Cust. Sevice told me that I cant't. I will need to delete my account, and start a new one. What? Is this true?    JJK ... View more
Show results in replies (1)
  •     If you would like to register a new username you can do that. We can then "promot...

Unable To view Account Billing or Account Info

by Omar_C in Managing & Using your Spectrum Account
‎06-08-2019 11:34 AM
‎06-08-2019 11:34 AM
I'm a new spectrum customer and ordered Internet for apartment. I've gotten my security code and verified my email but i can't view my billing, giving me this error: "We were unable to retrieve you... ... View more
Show results in replies (1)
  • I am also a new customer and had the same question you posted, when I called customer service to ge...

My Account Web Site Not Working Correctly

by wickerberry in Managing & Using your Spectrum Account
‎05-30-2019 04:25 PM
‎05-30-2019 04:25 PM
I've had problems all day 5/30 with the my account web site not loading properly on multiple browsers or showing connected equipment.  Also giving account error messages.    What is happening? ... View more
Show results in replies (2)
  • Its been working correctly since last night so I believe it has been resolved.   Thanks 
  • We apologize for any frustration. There was a known issue yesterday afternoon with My Account websi...

Unable to retrieve account information. Error Code...

by zhijiech in Managing & Using your Spectrum Account
‎05-02-2019 12:47 AM
1 Kudo
‎05-02-2019 12:47 AM
1 Kudo
Reference ID: QDM72-YCLWN-7DMR4-6TEU3-KRS35 I can't login to my account. What does no account mean??  ... View more
Show results in replies (1)
  • We apologize for the frustration.  There is currently a known issue with the My Account Portal...

Can't log in to my spectrum (redirect loop)

by Mcnutt94 in Managing & Using your Spectrum Account
‎03-29-2019 04:07 AM
‎03-29-2019 04:07 AM
This is my first and only account, opened about 13-16 days ago in Louisville ky. I can't log in on my browser or app, the browser will accept the user and password then go into a redirect loop placing... ... View more
Show results in replies (1)
  • @Mcnutt94 ,    There was an issue this morning with spectrum.net that may have i...

Account Owner

by jhiller5 in Managing & Using your Spectrum Account
‎03-09-2019 05:17 PM
‎03-09-2019 05:17 PM
Purely by coincidence my wife is listed as the account owner. I am the one managing things and fixing problems (not to mention paying for the service). How does one assign or change account owner sta... ... View more
Show results in replies (2)
  • I am bringing my wife to the store Monday  morning to ensure I get the new equipment and deal ...
  • Good morning.    If you are wanting to change the name on the account to yours "Accou...

Unapplied status

by Cmiller1604 in Managing & Using your Spectrum Account
‎11-02-2018 06:11 AM
‎11-02-2018 06:11 AM
I decided to pay my bill online for the first time as a one time payment using the time warner app. I usually pay by mail but didn't recieve my statement in the mail and thought this way would be easi... ... View more
Show results in replies (1)
  • Good morning!   The payment issue is due to it being in pending status until the applicati...

What happened? Where do you access your monthly Us...

by rocketjetz in Managing & Using your Spectrum Account
‎12-10-2018 07:06 PM
‎12-10-2018 07:06 PM
Subject line says it all. I can't seem to find a link within the TWC/Spectrum account web site where you used to be able to see what your data usage was? just wondering. Tia ... View more
Show results in replies (1)
  • @rocketjetz wrote: Subject line says it all. I can't seem to find a link within the TWC/Spec...

Login not working online or MySpectrum App

by madiwise18 in Managing & Using your Spectrum Account
‎10-07-2018 07:54 AM
‎10-07-2018 07:54 AM
I have attempted resetting my password and tried to login from multiple devices, browsers, and the MySpectrum app but I am always redirected to login page. I know it's not an issue with my actual pas... ... View more
Show results in replies (1)
  • The redirect login loop is normally caused when the person is putting  in credentials from a...
  • « Previous
    • 1
    • 2
  • Next »