Newcomer

Business hotspot listed on map but not available

to be very specific, it is where I work. I know business uses Time Warner and is listed on hotspot map but when at work there is no time warner hotspot that comes up on my phone and other employees either. Is it something a business has to pay for or possibly something they must do to turn it on? It is still listed as being an active hotspot on Time Warners wifi hotspot map. 

Thanks

2 REPLIES 2
Community Manager

Re: Business hotspot listed on map but not available

Thanks for your question.  Businesses do not pay for HotSpots, they are free.  The HotSpot may be unplugged or even removed.  We do have a separate team that supports HotSpots, they can be reached at 1-888-851-9350 and would be happy to assist you.  

 


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James M.
TWC-Social Media Customer Care
Forum Moderator

 

Expert

Re: Business hotspot listed on map but not available

Check and see if there is a seperate modem wired to a Rukus style hotspot and that both devices are powered up. The rukus uses a power over ethernet adapter on the cat 5 cable. since it's a seperate IP address, it doesn't affect anything on the business service.