I have two Spectrum accounts at two separate locations.
Location One has internet and tv with dvr.
Location Two has internet only.
At Location One I can connect to my online account using my Spectrum internet or my Google Fiber internet and manage the dvr using the Chrome browser on a desktop computer or Firefox on iMac.
The problem occurs when I attempt to manage the Location One dvr from Location Two. When I am at Location Two and connect (Windows 10 and Chrome) to my account at Location One using either Spectrum internet or AT&T internet, I am unable to view the guide or to manage the dvr at Location One. I was able to do this in the past.
Any ideas what is causing this problem?
I am wondering whether cookies or other settings at Location Two are preventing the access that I need to the dvr at Location One. Clearing the browser cache (Location Two) has not helped. Re-booting the dvr (Location One) has not helped. Using the Spectrum TV app does not help because it does not allow me to manage the dvr. Thanks for any assistance.
Solved! Go to Solution.
Thanks Julia, I believe your followup question has helped me understand what is happening.
When I navigate to the Watch Spectrum site using my Location Two computer, I am most likely already signed in to my Location Two Spectrum service, which does not have tv/dvr.
If I am attentive and sign out of that account, I can then sign in to the Location One account to manage my Location One dvr remotely.
I believe things are working as intended. Being able to manage the dvr remotely is an important component of my Spectrum bundle of services.
Thanks for your assistance. I believe this issue if fully resolved.