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Newcomer

Re: Update Resolution Message

 My sony bravia 4K has the message appear after the box has been off for a while. If Im quick enough I can select to accept the higher resolution, otherwise if vanishes quickly.   But if i shut the tv off and then back on the message will not appear and I am back to  720p.

My LG 1080P has asked once and the resloution according to the TV itself has reamined 1080P.

I have repowered/rebooted the box.  

I dont mind getting the message, as I prefer 1080P..Its just that I want it to default to 1080P and I cant seem to do that.

 

 Thanks! 

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Lead Moderator

Re: Update Resolution Message

To access Video Settings:

  1. Press the Menu key on your remote.
  2. Select Settings & Support.
  3. Choose Preferences.
  4. Select Audio & Video.
  5. Go to Video and press OK/Select on your remote. From here, you can access:
    • Video Format: Select the screen resolution that’s best for your TV.
    • HD box on SDTV Aspect Ratio: Choose from Letterbox or Zoom.
    • SD box on HD Aspect Ratio: Choose from Pillar Bars or Stretch.
  6. Highlight Save and press OK/Select on your remote.

 

Is that what you had done previously?  We would be looking to change the video format. 

 

Julia 

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Participant

Re: Update Resolution Message

I have done that, I set it to the highest resolution but in a couple of days I get the message again. 

Highlighted
Newcomer

Re: Update Resolution Message

I've done all that. However..in the settings,  there is no 1080P option. It seems its only available when this message appears upon startup or  within the quick setting menu, which i can only access when the standard guide is not available.   It is not an option in the standard menu.

Why isn't 1080p a standard option if its obvioulsy available???

 

Thanks!!!

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Lead Moderator

Re: Update Resolution Message

I am unsure why it would not auto set.

 

One thought is that it depends on the programming you are viewing. If something is not available in that format perhaps it in a sense downgrades, when something then comes on which is broadcast in a higher resolution it asks. 

 

Have you swapped out HDMI cables between the TVs?

 

Perhaps there is a communication issue with the TV not always offering that option so the box detects the changes and reverts to the lower resolution? 

 

I am sorry I do not have any further information on this available. 

 

Julia 

 

 

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Participant

Re: Update Resolution Message

The interesting thing is the resolution never changes if I select update or cancel.

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Participant

Re: Update Resolution Message

The resolution never actually changes whether I select update or cancel. Not going to swap cables just to get rid of an annoying message that comes up every 3 days or so.

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Browser

Re: Update Resolution Message

most broadcasters only broadcast in 1080I. more than likely that's maybe why there's no 1080P on the boxes. 1080P only took off on blu ray discs.. you can google broadcast resolutions and it should tell you who broadcasts in what format resolution..

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Browser

Re: Update Resolution Message

spectrum boxes don't offer 1080P they just goto 1080I. now the auto resoloution msg i have never seen that one when i had there video service on my sony XBR98X9G it would revert to the resoloution it was set to bt the factory unless i switched it..

 

does your t.v. need a software firmware update maybe???