Highlighted
Observer

Re: Just got the 210 that replaced an Arris 3200, ugh... Can I buy a used Arris?

@krel_2018 

Nope, no luck getting a 6 tuner box... yet.  Spoke with two reps last week and was supposed to get a call back from them about the Arris.  No call back yet and I've been busy but I can follow up again today.

 

Also gonna look into that drop line test mentioned by Satch. 

Highlighted
Participant

Re: Just got the 210 that replaced an Arris 3200, ugh... Can I buy a used Arris?

Dont hold your breath waiting for a call back!

JJK
Highlighted
Observer

Re: Just got the 210 that replaced an Arris 3200, ugh... Can I buy a used Arris?

every time i went into a store i have never had any issues on getting a 6 tuner box. i don't know why that is. my thoughts is it's availibility as there disposing of those and cramming the world boxes down everyones throats... but the world box is garbage and for the life of me i can never figure out the concept of it with the exception of the guide lol. no clock the remote lights up but the numbers don't lol no live tv button theres a few more things i cant think of right now. oh yea and don't hold your breath for a call back.

 

how long have you had service with them??? was it right after the merger??? if so that might be why you can't get the 6 tuner box as well!!! they set me up with a dual tuner right after the merger let's say i wasn't supposed to get one but i did it was that or i cancelled all together!!! from what i hear about those boxes people would fight over them lol. i cam from dish where i could record 16 shows at once watch 4 live programs on my t.v. at once and skip though the commericals without having to reach for the remote and the voice command was awsome to. but the cost once the deal was up isn't worth it and dish won't wheel and deal after the contracts up and directv that's another story for another day it's not what it used to be since att took em over!!!

Highlighted
Observer

Re: Just got the 210 that replaced an Arris 3200, ugh... Can I buy a used Arris?

Yup, shoulda just listened to you guys to begin with and Go To The Store!  Went to return my world box and asked if they had any of the Arris 3600's in and the guy say's "Probably, we get 5 or 6 refurbished ones every week..." sure enough he comes out with one!

 

He also told me, this area, NYC, is probably NEVER going to run out of them due to the extremely large amount of TWC legacy accounts in the 5 borroughs.  

 

Oh, he also told me I can get still get the "Whole House DVR service code back" Since I switched from my TWC legacy account to Spectrum, my boxes can't see/view the programming on my main Arris 3600 but I have called and been told the code will be active in a couple days... so my main DVR box will be able to be seen and viewed from my other boxes again! 

 

Thanks for all the help Guys!

arris 3600.png

Highlighted
Observer

Re: Just got the 210 that replaced an Arris 3200, ugh... Can I buy a used Arris?

well gratz on getting the 3600. i know when i signed up for them. i WASN'T supposed to get a six tuner DVR box since i signed up with a spectrum acct. at that time before the world box all they had in my area is the dual tuners wich is so stoneage in todays world with guides getting bigger!!! but i called and complained and raised the roof off spectrums office LOL and they sent someone out to do a upgrade and the tech told me that he didn't have any 6 tuners on his truck until i told him he take take there crap out of my house and i'll cancell all together. my god once i told him that he found one on his truck LMAOSmiley LOL. funny how things happen!!! they should be getting rid of the dual tuners and not the 6 tuners. ok so don't give people the mini client.. the 3600 really is the best box out there it's just reliable vs the world box... and going from 6 tuners down to 4 tuners is backwards to me LOL.

Highlighted
Participant

Re: Just got the 210 that replaced an Arris 3200, ugh... Can I buy a used Arris?

I TOTALLY agree! The two tuner boxes are from the stone age. (Well, at least ten years old!) As I mentioned in an earlier message, Spectrum does not have any interest in cable set top box technology. The are only interested in WiFi, and cell phones.  It really is a shame how they treat their customers. To go to the lengths that you did to aquire a six tuner box is unacceptable. I wish I could go back to DirecTV, but they just as much a rip off as Spectrum. Good luck with your 3600. Maybe I'll try to get one. 

 

JJK

JJK
Highlighted
Observer

Re: Just got the 210 that replaced an Arris 3200, ugh... Can I buy a used Arris?

good luck with your 3600 hopefully it will last a few years!!! yep i would say the dual tuners are from 10 years ago not useful in todays world much anymore. nope spectrum don't have no intrest in set top boxes as i am sure they will go to an all streaming platform in time ugh. there's no boxes for them to buy and maintain cheaper for them to do business and ofcourse the video rate will more than likely go up!!! that's where everythings going to the internet as everyone wants to watch there shows on the fly. so in reality why invest in cable boxes. though i am sure there's some of us that would rather have a box than stream even more so using a dvr box. every dvr service i have used on a streaming platform has been crap!!! the screen goes black and you need to figure out where you are in your show as a black screen leave one clueless as to where they are in a show. unlike a set top box where atleast you can see where you are when you FF or rewind. i had to threaten to cancel and tell the tech he can take there crap if i could not get a six tuner not acceptable!!! i would go back to DTV but ever since AT&T took em over they suck. they used to be the goto content provider that's a story for another day... i came from dish and there hopper 3 is amazing it was nice being able to record 16 shows at once snd watch 4 different shows at once on your t.v. along with the voice remote. but with them loosing channels due to contract rights and paying 140. a month just for the 250 package just aint worth it..