Just to make sure all possibilities are checked...did you change the batteries in the remote?
Assuming that's not the problem, it sounds like the box is suffering from poor signals. Are all connections tight, no damaged coax, no unterminated unused splitter runs?
I changed the batteries. All connections are tight. I called support and they were able to access the box and change channels on the guide remotely, but it was slow.
Sounds like you need to contact Spectrum for a signal and drop line test. Specify this in the work order. Try not to reboot any equipment (boxes, modems, routers) for six hours to avoid a reset of the signal error codes to get the best reading. Some questions:
1.) Box make and model?
2.) When did this start?
3.) What guide software? New Spectrum Guide or ODN?
4.) City, State, Zip?
Picked up new remotes. I now have the old remote with on/off and a row of four blue buttons. I was also given a replacement newer remote (the one with TV, input, and all at the top).
I took the old remote out of the packaging and tried to use it. No change at all. Box still slow to respond and still trying to always tune channel 0. Was there some update that went out that is causing this? I really don't want to change the box out., but this really needs to be resolved.
Since this is a relatively new (approximately 24 hours) issue, have you tried a cold reboot of the box? Power off the box and everything for about five minutes, Unplug the box for five minutes. Plug the box back in and wait for about five minutes AFTER the clock has come on and a show is on the screen. Now, try to browse the guide and note the responsiveness of the remote to the box.
If this is not solved by a cold reboot, you will need to set up a signal or drop line test. Do the six hour non-rebooting of any boxes, modems, or routers, before your service call. A swapped box will never solve bad signal issues! If your tech determines that your signals are wiring are good, you might need a new box. What is the make and model of the box? How long have you had the box? Also, where are you located? ( State, City, and Zip?) Tomoorow, during business hours, a moderator if you have your State, City, and Zip provided, can check to see if there is a troubleshooting ticket for slow boxes in your area.
Keep us posted!
Agreed that you need a tech out to check your connections and signals and that a new box will not fix signal problems. It's rare that a box goes bad relative to the other things that cause these types of problems.