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Re: DVR still not completely deleting shows

See my reply to Satch
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Re: DVR still not completely deleting shows

Hi Satch!

You may recall that 3 weeks ago, I answered your questions above with the following:

Technicolor 210 box
Spectrum Guide
La Quinta Ca 92253
Happens ONLY on PBSSoCal shows (my channel 8), whether or not recorded individually or as a series.
Does NOT occur with programs recorded from any other channel

Photos were also posted but you stated that you could only see large triangles. Would you like me to do new screenshots and post again?

Also, all shows ARE listed in the Spectrum Guide.

I can also mention the following as an aside:

Before getting the Technicolor 210 box with the Spectrum Guide, I had a different box (make/model unknown) but with the ODN Guide (this is based on looking at the pictures of the remotes). NEVER had this problem.

ALSO, with the current box, I initially received "over heated" warnings even though the placement of the box (yes, it is inside a cabinet) was EXACTLY the same as the prior box (for which I never received such a warning). I did adjust the shelving giving the box a good 6+ inches above free and clear. That stopped the warning UNTIL last night when it started again!

Personally, I think the Technicolor box is crap but that's purely based on my extremely negative experience with it (it might be better technically but it and the guide are not user-friendly IMHO).

 

Thanks again for your continued help!

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Re: DVR still not completely deleting shows


@gberkson wrote:

Hi Satch!

You may recall that 3 weeks ago, I answered your questions above with the following:

Technicolor 210 box
Spectrum Guide
La Quinta Ca 92253
Happens ONLY on PBSSoCal shows (my channel 8), whether or not recorded individually or as a series.
Does NOT occur with programs recorded from any other channel

Photos were also posted but you stated that you could only see large triangles. Would you like me to do new screenshots and post again?

Also, all shows ARE listed in the Spectrum Guide.

I can also mention the following as an aside:

Before getting the Technicolor 210 box with the Spectrum Guide, I had a different box (make/model unknown) but with the ODN Guide (this is based on looking at the pictures of the remotes). NEVER had this problem.

ALSO, with the current box, I initially received "over heated" warnings even though the placement of the box (yes, it is inside a cabinet) was EXACTLY the same as the prior box (for which I never received such a warning). I did adjust the shelving giving the box a good 6+ inches above free and clear. That stopped the warning UNTIL last night when it started again!

Personally, I think the Technicolor box is crap but that's purely based on my extremely negative experience with it (it might be better technically but it and the guide are not user-friendly IMHO).

 

Thanks again for your continued help!


Thank you!

 

Several topics to address:

 

1.) I had forgotten that you were the same poster who mentioned this a while back. I think one of our mods mentioned at that time that the Technicolor 210 box with Spectrum Guide, and the problems with your  shows coming back on the DVR after getting deleted only on your PBS channel 8  in La Quinta Ca 92253 was likely a software/firmware problem with either that particular box or an issue with the Spectrum Guide itself in that specific location.

 

Best recommendation would be to see if a mod could open up a ticket for shows returning  to the DVR after deletion on the Spectrum Guide 210-World Box on PBS channel 8 in the La Quinta CA. 92253 area. 

 

You should send a direct message to @Julia_R  or @James_M  with your account information  and refer them to this thread so that they can forward what appears to be software/firmware problem with the Spectrum Guide on your 210 World Box to the development team. Sounds like a listing bug. Especially since it is only on one channel.

 

2.) Learned from the mod team that other posters will see all photos as triangles until they are approved by Spectrum staff. This is so personal information, which could be in the screenshots,can be protected.

 

3.) Overheating box issues? You mentioned the box inside of a cabinet.  If this is the case, make sure the cabinet does not have a door on it. If it does, leave the door open.  I have learned the World Boxes do not have cooling fans in them like the older boxes have.  It is good that they have messages about overheating.  I would say, get a little portable fan, put it in the cabinet. Don't cover any vent holes.  Go to Amazon and search for "Small Portable Fans."

 

Satch

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Re: DVR still not completely deleting shows

Thanks. @Julia_R was the person who had initially answered my post and said in her final post:

"I will forward this along to our folks!
Good morning (6/24) This issue is a known issue we are working to resolve. The suggested work around is still to mark the programs as delete when space is needed. This will prevent the DVR from failing to record when storage space is limited."

Your comment about the fact that the new boxes don't contain a cooling fan was enlightening. As I said previously (just being an end-user), I think the Technicolor 210 is not user-friendly.

Now off to Amazon to get a small fan! :-)