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Re: Deleted recordings undelete themselves

Hi Satch!

 

Don't know why you saw only triangles; I see the actual photos on my post. Oh well, it's sort of academic anyway...

 

Don't know if you saw my reply to Julia's post but the reset didn't do anything. I find it strange that it's only one channel. However, the fact that it happened on two different boxes (of the same make and model) would lead me to believe that it's a fault in the box (software or hardware).

 

I'll wait to see what she suggests before I put Spectrum on it one more once.

 

Thanks for your help!

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Trusted Helper

Re: Deleted recordings undelete themselves


@gberkson wrote:

Hi Satch!

 

Don't know why you saw only triangles; I see the actual photos on my post. Oh well, it's sort of academic anyway...

 

Don't know if you saw my reply to Julia's post but the reset didn't do anything. I find it strange that it's only one channel. However, the fact that it happened on two different boxes (of the same make and model) would lead me to believe that it's a fault in the box (software or hardware).

 

I'll wait to see what she suggests before I put Spectrum on it one more once.

 

Thanks for your help!


My advice,

 

Don't do box swaps unless you absolutely have to do that.  You never know what you are going to get in a swap or an exchange! Reading the symptoms of your post information suggests that this is a hardware bug OR a listing bug with the Spectrum Guide software. A swap may likely not only NOT solve your problem, it may open up a new set of problems.

 

Since you also have not reported any pixilation or picture/sound drop outs happening consistently, we can rule out the signal issues. Box swaps will NEVER solve bad signals. Signal issues are related to problems with inside/outside wiring, the main drop, or something in your node. Sometimes signal issues can be the main junction box further down your street.  I would suggest setting up your recordings (both individual and series recordings) to "Delete When Space is Needed."  You only have 5% of your DVR storage being used, that's nothing! The modern boxes are 1 TB storage device with space for a solid 100 hours of HD programing. You have nothing to worry about!

 

Constant reboots or resets of equipment have a greater chance of messing something up than improving performance.  If you don't see an improvement after a MAXIMUM of two reboots within a small time frame, something else is wring.  I have gone more than six months without having to reboot my box,  Sometimes the boxes/modems/routers may reboot overnight between 12am-6AM for maintenance or software updates,  But this is a once in a blue moon thing,  If this is happening every night for more than a week, you need to contact Spectrum and if they are not saying on Voicemail that they are doing maintenance or have an outage in your area, than I would set up a service call, but  remember, not to reboot any equipment for six hours, prior to your tech vist to avoid a reset of the error signals.

 

Too much potential risk of problems with swapping equipment or needing to constantly reboot just for one channel.  If your storage space gets up to like 75% used, or more channels start showing this behavior, I would be concerned, but not for one station.  This is a listing or software bug related to the new Spectrum Guide.  It just isn't widespread enough to cause concern for Spectrum to open a ticket on it.  At least three people have to report the same problem in a given area in order for escalation of an issue to be given high priority.  I have been involved with Cable since 1985, and have a good idea of how these things work.

 

Satch

 

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Re: Deleted recordings undelete themselves

Satch:

 

Many thanks. Obviously, this is something I can live with. It's just that it is annoying. I'll just stop deleting them so as to avoid further frustration.

 

I sort of figured that if the same probelm was happening on two boxes that it wasn't the box but something else. Or it's a flaw in the design of the hardware/software. 

 

It's not worth having someone come out again as you say.

 

Thanks again.

 

G

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UPDATED Deleted recordings undelete themselves

I would agree that it is the firmware/software for the box, an in house tech will not be able to do anything with this. 

 

I have seen reports of similar issues. I do suspect this is something we are working on.

I have not been able to find a ticket that exactly details this issue but others that do suggest setting those to delete as space is needed.

 

I will forward this along to our folks!

 

 

 

Good morning (6/24) This issue is a known issue we are working to resolve. The suggested work around is still to mark the programs as delete when space is needed. This will prevent the DVR from failing to record when storage space is limited. 

 

Julia 

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Re: Deleted recordings undelete themselves

Thanks again for all of your help. I hope that by passing along the info, Spectrum will be able to fix the problem.

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DVR still not completely deleting shows

After a delete a show without error they come back. It's not being recorded again, the DVR either fails to delete them or is recovering them somehow.  

 

I have tried soft reboot, hard reboot, and reset the Data. 

 

I have even tried deleting an entire series at once and the DVR brings all 7 shows of the series back in the exact same order they were before.  The problem has been listed in forum before but a mod labeled in "solved" even though it hasn't been solved. Is there any true solution for this issue. 

 

You seem to have a firmware problem

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Re: Deleted recordings undelete themselves

This problem has NOT been solved yet.
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Re: Deleted recordings undelete themselves

True. The reason I marked a previous reply as having solved the problem was that while there was no fix, the problem was being forwarded to higher-ups that would, hopefully, find a fix. This was in contrast to being told "nope, don't know what to do. good luck."

I hope that it can be addressed soon. It is very annoying!
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Proven Sharer

Re: DVR still not completely deleting shows

Spectrum has several different models of DVR including the '210 world box', and more than one programming guide directory service provider that the DVRs use for scheduling.  Each has its own peculiarities and you haven't yet mentioned to us which of each you have at your location.   Please supply more details:  Make and model number of your DVR box; type of channel guide service, and your zip code which will tell us which part of the company provides your cable service.

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Re: DVR still not completely deleting shows


@karlbeckman wrote:

Spectrum has several different models of DVR including the '210 world box', and more than one programming guide directory service provider that the DVRs use for scheduling.  Each has its own peculiarities and you haven't yet mentioned to us which of each you have at your location.   Please supply more details:  Make and model number of your DVR box; type of channel guide service, and your zip code which will tell us which part of the company provides your cable service.


I agree with all of the above,  This sounds like the new Spectrum Guide, but we do need the following to assist:

 

1.) Box make and model?

 

2.) Spectrum Guide or ODN ?  For type of guide, see here: https://www.spectrum.net/support/tv/which-guide-do-i-have-t?redirected=true

 

3.) Screenshots of the deleted series or individual show that you are deleting and another screenshot showing the show back in the system.

 

4.) Does this happen on some shows or series?  Which ones? Or does this happen on all shows and series?

 

4.).) Your location?  City, State, and Zip.  Location is needed to determine if this issue has open tickets for your subscription area.

 

Note-There is a Spectrum Guide bug where if a show series is not listed in the guide, the series will  not be removed from the DVR Library on Spectrum Guide.

 

Satch