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Rookie

DVR will not record a "series" vs a s"show"

This  is happening for 2 different series on 2 different channels at the same time.

TNT AEW Dynamite on Wednesday night at 7pm Central, and NXT on USA at 7pm Central.  I have tried it as well on different boxes in my house.  The box is labeled Spectrum 210.  It records each show, but i never get prompted to record the series.  any ideas?  I have looked everywhere and I cannot find any reason as to why, other series i can record just for whatever reason these 2

5 REPLIES 5
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Community Manager

Re: DVR will not record a "series" vs a s"show"

Are you setting the recording directly on the cable box using the remote, or are you trying to set the recording using the app or online guide?  

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Rookie

Re: DVR will not record a "series" vs a s"show"

On the box with the remote. On a side note the app doesn’t record anything and neither does the online guide
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Community Manager

Re: DVR will not record a "series" vs a s"show"

Thanks.  Try recording the program by logging into watch.spectrum.net and let us know if you were able to manage programming online.   

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Rookie

Re: DVR will not record a "series" vs a s"show"

Tried doing it online for both shows and it won’t let me record either series
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Community Manager

Re: DVR will not record a "series" vs a s"show"

Thanks.  We would need some additional information to be able to investigate further. 

Please contact us directly at: