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DVR box that supports Caller ID on TV and proper DVR Series recording

Thanks to Satch's feedback at https://forums.timewarnercable.com/t5/TV-Equipment/DVR-Series-recording-sometimes-doesn-t-record-whe... I learned that some DVRs can't properly record TV series. I switched to the Spectrum 200 box which does handle series recording correctly, only to learn that it does not support Caller ID on TV.

 

So back to the store and was assured the 8742 HDC could do both of these, Nope. It has the series recording defect. Was then told the DCX3510-M would solve my problems. Wrong again. It has the series recording defect and doesn't support Caller ID on TV.

 

Is there a DVR box that provides both?

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Re: DVR box that supports Caller ID on TV and proper DVR Series recording


@MidwestSteve wrote:

Thanks to Satch's feedback at https://forums.timewarnercable.com/t5/TV-Equipment/DVR-Series-recording-sometimes-doesn-t-record-whe... I learned that some DVRs can't properly record TV series. I switched to the Spectrum 200 box which does handle series recording correctly, only to learn that it does not support Caller ID on TV.

 

So back to the store and was assured the 8742 HDC could do both of these, Nope. It has the series recording defect. Was then told the DCX3510-M would solve my problems. Wrong again. It has the series recording defect and doesn't support Caller ID on TV.

 

Is there a DVR box that provides both?


Hi Steve,

 

Caller ID is being rolled out gradually to the World "No Clock" Boxes. It may not have hit your area or box yet.  In all cases, users may have to wait up to 24 hours for Caller ID on TV to show on your box.  It will not be instantaneous. Caller ID on TV requires a Spectrum CATV/ Spectrum Voice Landline subscription.)  Caller ID will work with all clock boxes as long as you have CATV and Spectrum landline phone.

 

What do you mean be "Series defect?"

 

Satch

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Re: DVR box that supports Caller ID on TV and proper DVR Series recording

Thank you. I hope Caller ID gets here quickly - it seems odd Spectrum would release boxes with the function in the on screen menu but not working. I'm helping my Mom with these problems and after going through multiple boxes last weekend she asked about the cost of switching providers. I don't blame her.

 

The series recording defect is the known issue with the Gracenote database you so nicely explained at https://forums.timewarnercable.com/t5/TV-Equipment/DVR-Series-recording-sometimes-doesn-t-record-whe... .

 

Do you know of a box that doesn't have the series defect and supports Caller ID?

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Trusted Helper

Re: DVR box that supports Caller ID on TV and proper DVR Series recording


@MidwestSteve wrote:

Thank you. I hope Caller ID gets here quickly - it seems odd Spectrum would release boxes with the function in the on screen menu but not working. I'm helping my Mom with these problems and after going through multiple boxes last weekend she asked about the cost of switching providers. I don't blame her.

 

The series recording defect is the known issue with the Gracenote database you so nicely explained at https://forums.timewarnercable.com/t5/TV-Equipment/DVR-Series-recording-sometimes-doesn-t-record-whe... .

 

Do you know of a box that doesn't have the series defect and supports Caller ID?


Hi Steve,

 

Unfortunately, if Caller ID on TV is a big deal to you, and it is to me as well and you want to be sure you have it, you will have to get a box with a clock, or wait for your division to bring it out on World Box.

 

One element where Spectrum has not been so good is notifying people of updates. This would still be hard to do even if they were proficient at this as each market has different boxes, guides, software, management views, marketing elements and so forth.  If Spectrum were to announce an update and subs didn't get it the problem is that people would be upset, so they don't announce anything  unless it's something like planned maintenance, where an outage is expected. Even that varies from market to market,  But when new features are coming out?  I talked to a phone CSR some years ago, and he said , they only get notices that updates are planned about a week before, but they don't say what exactly is in those updates.  I wish that I had a more positive answer for you.

 

The other issue with these companies, not just Spectrum, but all of them, is that they view Caller ID on TV as a bonus and not an internal part of system operations.  If your Spectrum Services are not out, TV not pixilating, and picture and sound is fine, and Internet is fine, and your phone works, that is what they care about. They consider Caller ID on TV, and little listing bugs, not a big thing. But if servies on the whole are out, that is a huge thing, and in that regard, Spectrum overall has been very good to excellent,

 

You certainly have the right to try a different provider, but after your promotion is over with them, you might experience the same issues as you are now. And I am sure that the small bugs in the listings and Caller ID on TV are not considered high on the totem pole for fixing and rollout for the competition either. if your services are up and running, Caller ID on TV is a bonus and the listing bugs are generally not a big deal to most general populations.  I mean, even if you look at the ODN guide search, there are Gracenote movie year data that has been off by a year for some movies for YEARS.  I reported this a few years ago, but stopped, because I would rather have an inaccurate movie year than have Gracenote take down the search for several days to  fix some little listings bug that 99% of subs could care less about.

 

If you have your Cisco 8742 box, like I said, you will have Caller ID on TV within 24 hours of its install. The listing bug is a Gracenote data issue, and that issue is Gracenote's database errors not Spectrum . All Spectrum MIGHT do , if they get enough complaints about listing bugs is say to Gracenote, "Some customers are upset about (this element) of your listing data."  But right now, it seams that there aren't enough people who care. Spectrum needs at least three people within the same division to complain about something missing or not working to escalate an issue to high priority.

 

With their major investments in Internet and Mobile Phone, and most people with landline services grandfathered in, you can see where the interests of most people lie with the technology. It's Internet and Mobile Phone, more so than TV and landline phones.  Any competitor is going to be the same way. To my knowledge all DVR's provided by Spectrum use Gracenote listing data.

 

Hope this helps!

 

Satch

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Observer

Re: DVR box that supports Caller ID on TV and proper DVR Series recording

What a great, thorough reply. Thank you!! Really appreciate the details and business perspective as to why these issues exist. Pretty much answers all my questions and also makes me realize I might not have a better experience with another provider.