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Arris DVR keeps rebooting.

Last night my Arris DCX-3600-M started rebooting on it's own every hour or two.  I turned on my system to check just now and right on cue it did it again!  I did all the layman remedies on the tech support script, checked for loose cables etc.  Now the problem has gotten so bad I can't even change the channel without provoking an auto-reboot.  The unit just ignores the command and 30 seconds later it reboots.  Is anyone else having the same problem?  I read a 2018 thread between hundreds of Time Warner Customers who were experiencing a similar problem.  Their boxes were rebooting at the slightest input like changing a channel or bringing up the guide.  That tells me it is theoretically possible that a recent software update is to blame. 

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Re: Arris DVR keeps rebooting.


@stomp1928 wrote:

Last night my Arris DCX-3600-M started rebooting on it's own every hour or two.  I turned on my system to check just now and right on cue it did it again!  I did all the layman remedies on the tech support script, checked for loose cables etc.  Now the problem has gotten so bad I can't even change the channel without provoking an auto-reboot.  The unit just ignores the command and 30 seconds later it reboots.  Is anyone else having the same problem?  I read a 2018 thread between hundreds of Time Warner Customers who were experiencing a similar problem.  Their boxes were rebooting at the slightest input like changing a channel or bringing up the guide.  That tells me it is theoretically possible that a recent software update is to blame. 


Hi,

For the fastest service on this issue, report this to @Ask Spectrum on Twitter. Get an account if you don't have one, as the forums here are barely monitored on the weekends.  Tweet your location and zip code, asking if there are any reports of exclusively rebooting boxes in your area.

 

If they say no, and because this is so bad, your box may have been bricked, yes perhaps by a software update.  One last effort to save it.  Unplug the box from the wall and power off the box overnight tonight.  Power up the box in the morning,  If the reboot happens again, respond to @Ask Spectrum via Direct Message that a service call will be needed.

 

Link to @Ask Spectrum on Twitter: https://twitter.com/Ask_Spectrum?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

 

Let us know what happens.

 

Satch

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Re: Arris DVR keeps rebooting.

Do you happen to have another box in the house that you can swap to see if the problem follows the box or stays with the outlet? 

 

The problems you describe seem to indicate signal issues (barring a defective DVR, which is rare). If you've checked all the connections and coax for signs of obvious damage, then your next move is having a tech come out. 

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Re: Arris DVR keeps rebooting.

Thanks for the reply.  Reds, it seems you are right; it was signal issues.  I had a tech come out and he fixed the wiring in the box on the side of the building.  I live in an apartment and this has been an ongoing struggle because each time someone moves in the splitting gets rearranged to favor the customer at hand.  Apparently there just isn't enough signal strength to support eight units at once.  Anyway, the reboots persisted after my tech left, but they gradually subsided in frequency.  By the next day, they were gone.  Even Turner Classic Movies is stable now.  That channel (my favorite) is the canary in the coal mine.  It's always the first to go south.  And THAT's a problem that no one I've asked can explain.   But kudos to Spectrum for sending a tech the very next morning after my call.