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Newcomer

AMC Picture Quality/ Issues. Help troubleshooting?

This has been happening for awhile now, but what's puzzling is that its specific for AMC. Mostly I watch The walking dead. Some weeks are worse then others, and its both if I watch it live or on demand. But the picture skips and audio cuts out in like a glitchy way. I'm having problems troubleshooting tho, I've reset my box. But it's not a box issue since its both TVs and only one channel. So that leaves Amc? Nothing came up on google searches and if there lead show was glitching nationwide I'm sure they would hear about it? So I'm not sure what to do? But its almost every week and some weeks are unwatchable which defeats the point of paying for it? Spectrum techs had no insight just to reset the cable again which doesn't work. Does anyone have the same problem? Or know anything to fix it. Any help would be appreciated. Thanks
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Proven Sharer

Re: AMC Picture Quality/ Issues. Help troubleshooting?

You are correct that it's not a box problem.  Don't let the help desk talk you into changing the box because it won't fix your problem.  You MIGHT have bad cable signals arriving at your home, OR it could be problem with the program delivery feed between AMC and Spectrum.  Techs should be able to eventually find the first, but not the second.  If they watch the channel at the head-end and it's clean, the problem is local.  If it looks crappy there, then it's arriving that way from AMC.

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Trusted Helper

Re: AMC Picture Quality/ Issues. Help troubleshooting?


@HooverK425 wrote:
This has been happening for awhile now, but what's puzzling is that its specific for AMC. Mostly I watch The walking dead. Some weeks are worse then others, and its both if I watch it live or on demand. But the picture skips and audio cuts out in like a glitchy way. I'm having problems troubleshooting tho, I've reset my box. But it's not a box issue since its both TVs and only one channel. So that leaves Amc? Nothing came up on google searches and if there lead show was glitching nationwide I'm sure they would hear about it? So I'm not sure what to do? But its almost every week and some weeks are unwatchable which defeats the point of paying for it? Spectrum techs had no insight just to reset the cable again which doesn't work. Does anyone have the same problem? Or know anything to fix it. Any help would be appreciated. Thanks

Hello,

 

You have a signal, drop line, or wiring issue that no box swap will solve.  You need to call Spectrum for a signal and drop line test done by a tech at your home. Do not reboot any boxes, modems, or routers for six hours prior to your test.  Doing so will erase the error codes that the tech needs to pick up from his meter.

 

When the tech is there tune to AMC so he can take a signal reading.  The drop-line, wiring inside and outside the home should be checked, and splitters removed.  You may also want the tech to check any free On Demand Channel, as these can too be a main source of signal problems.

 

Satch