Trusted Helper

Can't See Other Poster's Graphic Images (They Show as Triangles)

Hey Guys,


A bug has developed on the forum where although I can see my own images that I post in topics, I can not see other people's images that they have created in posts. They show up as triangles. I use both Firefox and MS Edge on Windows 10 Build 1903. Same result.  Tried disabling Ad Block Plus to no effect.


The URL's below should provide detail as to what I am seeing:


Image #1-Shows triangles where other people's images should be when replying to their posts:  https://forums.timewarnercable.com/t5/TV-Equipment/DVR-Series-recording-sometimes-doesn-t-record-whe...


Image #2: Shows images that I uploaded to the site in replying to another person's post. As you can see, when the image comes from my posts, it prints fine:




Anybody else notice this issue? Also, if you do, what browser or mobile device or OS are you using?  Thanks everyone!



Established Sharer

Re: Can't See Other Poster's Graphic Images (They Show as Triangles)

May have something to do with how they are adding the pics... when you view source on the pages, yours has a bunch of html script around it while the other basically just points to a jeapordy.gif file.


Here is your block... the other is more like a basic link to an image file in comparison:

<P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Annotation 2020-05-22 220922.jpg" style="width: 237px;"><img src="/t5/image/serverpage/image-id/1848iD6704AB4F1A2525E/image-size/medium?v=1.0&amp;px=400" title="Annotation 2020-05-22 220922.jpg" alt="Annotation 2020-05-22 220922.jpg" li-image-url="/t5/image/serverpage/image-id/1848iD6704AB4F1A2525E?v=1.0" li-image-display-id="'1848iD6704AB4F1A2525E'" li-message-uid="'167053'" li-messages-message-image="true" li-bindable="" class="lia-media-image" tabindex="0" li-bypass-lightbox-when-linked="false" li-use-hover-links="true" /></span></P>


Perhaps they are posting from a phone and not getting a fully functional editor, or the interface is a bit wonky so they aren't getting it marked up properly in the post. Haven't pasted images in a while, but when I did from my phone in Firefox (Android), I had to go into desktop mode (which required me to re-authenticate and stuff), and the interface was a bit tricky getting position/size right.

Also, if you have to edit the post later, if you don't use that rich text editor again, it can monkey up the html. Even just @username linking gets stripped from simple posts when you edit them without the full editor in use.  Couldn't remember the syntax for posting code here, so had to put the Samsung browser in desktop mode and such... which can be pretty tricky to use on a phone .


EDIT:  Just looked at another post that was doing the same thing.  Source was showing full html formatting and all, but it was linking to a .png file.  Perhaps it is an issue with the file type being used?

Community Manager

Re: Can't See Other Poster's Graphic Images (They Show as Triangles)

Sorry for the frustration, I thought I had posted an update on images previously, but it looks like I  forgot.


Image posting was updated and all images are now moderated.  The primary function is to prevent customers from erroneously sharing private information.   When you see a triangle, that represents an image that has either not been approved or has not been moderated yet. 


There may be some confusion, because the OP can see the images, but the rest of the community will see a triangle until the image is approved.