DVR MANAGER

[HelloGri]

When will the DVR manager for the new spectrum boxes be fixed? It’s been forever that they have been working on it. It’s difficult to find your shows and record a series when you do on this new tv. I loved that app. Now I can’t even record something from away.

[James_M · Accepted solution]

We apologize for the frustration.  Unfortunately there is not a timeline available for when this issue will be resolved.  

[notcordcutting]

How long have the new world boxes been out with this problem? A year? There is obviously no priority to get this working. Reportedly these are the boxes all new installations are getting which means all these new customers don't have the capability. 

[HelloGri]

How can we push to receive a timeline? This answer is not sufficient. We are paying for this services.

[HelloGri]

I totally agree and it’s not acceptable. If it won’t be available they need to say that instead of dragging us along.

[notcordcutting]

I talked to call center yesterday and they couldn't give me an ETA but volunteered that they are busy trying to implement a lot of other features and that 2nd Quarter of 2020 wouldn't be out of the question. I would just see if you can get your DVR exchanged for one that provides capability like the Arris/Motorola DCX3600. I did with no problem.