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Observer

DVR Issues

I am getting an error saying:

"DVR management is unavaiable. No Spectrum Recivers are assoiated with your account."

 

It seems that people are getting various stages of errors. Like some can view the Manager but cannot set a recording. I cant even get into it! is this all part of the same issue? Is every customer with a DVR having this issue or is it certain marrket areas?

 

And yes I do have a Spectrum DVR. Smiley Wink

 

Cheers!

5 REPLIES 5
Helper

Re: DVR Issues

I assume that you are trying to access the DVR via the Spectrum TV app on an iPhone? What DVR do you have? What guide software is it running (new Spectrum Guide, ODN Navigator, i-Guide)?

 

Did you previously have access to the DVR and now it has stopped working?

 

https://www.spectrum.net/support/tv/which-guide-do-i-have-t?redirected=true

Observer

Re: DVR Issues

Yes! I have the  New Guide with the Humax DVR. This is my first DVR ever.

Helper

Re: DVR Issues

Is this a Humax 210 model DVR? If I'm not mistaken, DVRs running the new Spectrum Guide do not have remote access via the app. 

Observer

Re: DVR Issues

Yes it is. Will they ever have access?
Helper

Re: DVR Issues

This recent thread from May suggests that there is no ETA at current time. If this feature is important to you I would suggest exchanging it for one of the older boxes that does not run Spectrum Guide. 

 

https://forums.timewarnercable.com/t5/Spectrum-TV-for-iOS/DVR-MANAGER/m-p/161876?collapse_discussion...