App makes me login every time I open it

[piasalady]

The app used to remember me. Now I have to enter my password every time I go into the app.

[MsRaye]

Wireless?

at home?

at hot spots?

 what device/OS?

[piasalady]

Everywhere. Does not matter where I am. I am using an iPhone 6s

[MsRaye]

Is this the TWCTV ap?

[nas1950]

Same here... It's on my iPad.

[Julia_R · Accepted solution]

Please give this a shot to fix the issue  you are experiencing. 

1. Log in to the TWCTV App.

2. Turn "Remember Password" feature OFF in System settings for the TWC TV App

3. Go back and Log Out of the TWCTV App

4. Close out the TWCTV App by hitting the Home button twice and swiping up 

5. Now log into TWC TV again

6. Go back to settings and toggle ON he "Remember Password" for the TWCTV App 

7. Double click the home button and close the TWCTV App one more time.

When you open the TWCTV App you may need to login one more time but this should remedy the situation. 

If you are still having trouble please let us know. 

Regards,
Julia R.
^TWC-Social Media Customer Care
Moderator-Community Forums

[piasalady]

I went into the settings but there is no option to remember password. I get:

Devices

Favorites

Parental Control

Privacy/Legal

Feature Tours

Closed Captioning

Clear On Demand History

Sign Out

[Julia_R · Accepted solution]

@piasalady Apologies for not elaborating on this further.

You want to go to the Apple Device Settings, on the screen that comes up you will want to scroll down until you see  the TWCTV application and click on that. You will see the option 

there. 

You are looking for this icon on your phone

Hope that helps. 

Regards,
Julia R.
^TWC-Social Media Customer Care
Moderator-Community Forums

[piasalady]

Thanks. That did the trick.

[chan629]

This did not work. I use this app every day on iPhone and 2 different iPads, and have never had to enter password every time I open the app. This is a new issue that just started a few days ago.