Solved! Go to Solution.
Wireless?
at home?
at hot spots?
what device/OS?
Is this the TWCTV ap?
Same here... It's on my iPad.
Please give this a shot to fix the issue you are experiencing.
1. Log in to the TWCTV App.
2. Turn "Remember Password" feature OFF in System settings for the TWC TV App
3. Go back and Log Out of the TWCTV App
4. Close out the TWCTV App by hitting the Home button twice and swiping up
5. Now log into TWC TV again
6. Go back to settings and toggle ON he "Remember Password" for the TWCTV App
7. Double click the home button and close the TWCTV App one more time.
When you open the TWCTV App you may need to login one more time but this should remedy the situation.
If you are still having trouble please let us know.
Regards,
Julia R.
^TWC-Social Media Customer Care
Moderator-Community Forums
I went into the settings but there is no option to remember password. I get:
Devices
Favorites
Parental Control
Privacy/Legal
Feature Tours
Closed Captioning
Clear On Demand History
Sign Out
@piasalady Apologies for not elaborating on this further.
You want to go to the Apple Device Settings, on the screen that comes up you will want to scroll down until you see the TWCTV application and click on that. You will see the option
there.
You are looking for this icon on your phone
Hope that helps.
Regards,
Julia R.
^TWC-Social Media Customer Care
Moderator-Community Forums
Thanks. That did the trick.