App loads but no picture or sound

[Jlredking]

So I noticed today that my TWC App on my iPad (with all the updated software) isn't streaming sound or video. The app appears to work correctly and I can scroll TV Guide and live TV menu but the channels never load audio/video.  Anyone else having this issue? 

[PJX]

Yes.  Not working on Roku either.

[Jstamp51]

Exactly. Nor can I access my account info or troubleshoot on line.

[megilx]

Yes.. cannot load on I[ad or Computer. Getting the unable to process your requset. message!

[BKwap]

Same with me! Running 8.2 and downloaded a new TWC app......

[farmcock]

I've been having this same problem for at least a few hours.

[Bittner21]

I am having the same issue.  No help when I called.

[Julia_R]

Good morning All

We had an issue with the service yesterday. Are you still experiencing issues?

If you are still having trouble we would be happy to look into this for you.

We can be contacted at TWC_ForumsHelp  Please do include your account number

and your username for verification.

Regards,
Julia R.
^TWC-Social Media Customer Care
Lead Moderator-Community Forums

[BKwap · Accepted solution]

Now working...... Thanks!

[Jlredking]

Seems to be working now.  If only I could go back in time and watch the Bruins last night with the App.