Community Manager

Troubleshooting Error Codes on the Spectrum TV App &

We see questions and traffic on the Community Forums about error codes.  I am listing some common issues in a reply, so it can be marked as a solution.  If you are seeing an issue, have questions or comments, please start a new thread.


The complete list of errors can be found here:


The Spectrum TV App is currently supported on Android, iOS (12.0 and better), Roku, Xbox, and Samsung Smart TV’s.


Commonly, the error is caused when the app is unavailable including outages or if there is an issue with your credentials.

Community Manager

Re: Troubleshooting Error Codes on the Spectrum TV App &

Spectrum TV Channel for Roku Error Codes

  • RGE-1001 - Service Unavailable: Check to make sure you're connected to the internet and restart the Spectrum TV app, then try again. Learn more about troubleshooting your In-Home WiFi network.
  • RGU-1007 - Info Unavailable: Restart the app and try again, or try using the Search feature to find the programming you're looking for.
  • RLP-1025 - Program Unavailable: The selected programming isn't currently available. Select a different program or try again later.


Seeing a Different Error Code?


Try the following steps to resolve many of the most common issues with and the Spectrum TV app:

  1. Restart the Spectrum TV app and try again.
  2. Make sure you're connected to your In-Home WiFi network. Learn more about troubleshooting your WiFi connection.
  3. Reset your device by unplugging it and allowing it to power down completely. Wait a few minutes before plugging it back in.
  4. Make sure you're signing in with the correct username and password. Get username and password help.


You can also Ask Spectrum if there’s currently a service outage.