Not applicable

Re: Time Warner Roku not working 12/25/16

Ohio - not working here either!  Same as everyone else "must be in home network to use..."  Have followed all instructions, reset, hard resets, blah, blah, blah....  Why can't TWC just admit they have a problem and are working on it?  Maybe they are not working on it!

Spectator

Re: Time Warner Roku not working 12/25/16

We were watching tv most of the day yesterday using Roku stick, and then after 6pm, service wasn't available.  We login with username and password, and see this error message"The program you have requested is only available when you are accessing this video service in your home, using a cable modem authorized by Time Warner Cable"  We have an authorized cable modem.  We purchased one of the modems suggested here: https://www.timewarnercable.com/en/support/internet/topics/lease-or-buy-modem.html

 

Doesn't work on BOTH of our roku sticks.  Did something change over the Christmas holiday?

Spectator

Re: Time Warner Roku not working 12/25/16

WORKING SOLUTION: I reset our cable modem, and uninstalled the TWC TV app, and resinstalled on our roku, and everything works.

Everyone's Tags (1)
Boz
Sharer

Re: Time Warner Roku not working 12/25/16

DELETE
Not applicable

Re: Update -Time Warner Roku not working 12/25/16

After unplugging everything and reinstalling the app with no success, left things alone to enjoy Christmas. Tried back again a day later and after entering my credentials everything worked and has since. Seems time was the solution or they pushed an update that worked.
Highlighted
Not applicable

Re: Update -Time Warner Roku not working 12/25/16

No change here.

 

I can reboot and reinstall until the cows come home. The app still exits to the Roku home screen the instant after it finishes loading.  3.2, build 0 is still the latest version of the TWC app.

Observer

Re: Update -Time Warner Roku not working 12/25/16

Same problem and still waiting.  This problem was referred to specialists last Monday per Julia.  

Altok

JF3
Newcomer

Re: Time Warner Roku not working 12/25/16

I've have had the same problem twice. Resolved it by uninstalling the app, changing my TWC password, reinstall the app and log in with new password.
Spectator

Re: Time Warner Roku not working 12/25/16

After restarts and such, unplugging the power from my Roku and plugging it back in fixed the issue.

Rookie

Re: Update -Time Warner Roku not working 12/25/16

I tried everything suggested in the forums(rebooting, uninstalling, changing passwords, rebooting modem etc. etc.) Nothing helped.

 

What DID help was doing a factory reset on the ROKU. This re-installed all the aps, I had to setup all my apps again but it worked and all is well in the household again.

 

SO.. If all else fail... do a Factory Reset onthe Roku. It is under the Settings, System, Advanced System menu option on Roku3.

Good Luck