Solved! Go to Solution.
Like the subject says, the app freezes on every Roku in the house. Roku TV, stick, box, doesn’t matter. Remove, re-install, doesn’t matter. Now I just got a RVP-999 error. Streaming works on every other app, Internet speed is over 100 mbps. It’s been this way for a week. Not happy.
Same problem. I have 5 Roku devics (Premiere, 3 Streaming Stick+, TCL TV) that all behave the same way. Started last Thrursday. Streaming would start, then after few secounds stop. Change the channel and the same thing happens.
Did the obvious things like robot router, reset devices, reinstall app...nothing, Called Spectrum and did all the previous steps a second time. Nothing. All other streaming apps work fine. Wifi is well over 100 mps. Streaming on iphone and ipad is fine.
Spectrum help said they would "log it"
I am not able to find that model 3930x on the list but sounds like that is 3rd generation or newer.
This model can not be hardwired to the router or modem correct?
I do see that we have a known issue involving the 5000x crashing, a powercycle is said to resolve that. I am not seeing anything specific to that model in our information.
I would ask that you PM us at Forums_help so that we can submit this for further review.
Social Media Customer Service-Lead Moderator