Rookie

Spectrum TV App on Roku Stick - selection does not connect

For the past two days, when I make an On Demand selection from the Spectrum App on my Roku Stick, the selection spins non stop and does not connect. I have checked the signal which is excellent  and have reset the signal and nothing improves. 

 

When I use the On Demand selection from the Spectrum Remote the selection connects without any delay. 

 

There are some features that I prefer to use on the Roku Remote, so I'd like to know how to connect to my selection on Roku's Spectrum App.

1 REPLY
Community Manager

Re: Spectrum TV App on Roku Stick - selection does not connect

I apologize for any poor experience.  If the issue is not resolved, we encourage you to contact support directly for further assistance.

 

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