Newcomer

Spectrum TV App buffing and re-buffering constantly

What's up with the Spectrum TV App buffing and re-buffering on Roku every 10 - 20 seconds, consistantly. All other apps are fine. Anyone have a clue?
5 REPLIES 5
Community Manager

Re: Spectrum TV App buffing and re-buffering constantly

Buffering is typically a connection issue.  Can you post your modem logs and signal levels?  

Not applicable

Re: Spectrum TV App buffing and re-buffering constantly

can you audit my connection speed with Spectrum and send me an email.  Thank you

xxx (edited) @Tx.rr.com

 

 

Lead Moderator

Re: Spectrum TV App buffing and re-buffering constantly

Our Social Media Customer Service team would be happy to 

troubleshoot with you. Prior to contacting them it would be good to do a few 

speedtests directly connected to the modem. 

 

Twitter: @Ask_Spectrum

Facebook: https://www.facebook.com/Spectrum

 

 

Regards,

Julia R.

Spectrum-Social Media Customer Service

Lead Moderator-Community Forums

Newcomer

Re: Spectrum TV App buffing and re-buffering constantly

I have 2 televisions. One is right next to the wifi modem, the other television is in the next room. I run both with a Roku and they both are constantly freezing and buffering. I've reset both the Roku's and TVs and still the same problem.
Lead Moderator

Re: Spectrum TV App buffing and re-buffering constantly

The distance and having them hardwired does not rule out connectivity issues.

 

In cases of buffering and picture quality issues we normally will see modem log errors and high uncorrectables on the downstream channels. 

 

We would encourage you to post modem logs and signal levels for investigation.

 

Regards,

Julia R.

Spectrum-Social Media Customer Service

Lead Moderator-Community Forums