On Demand is not working. Error code HL1000
Just spoke to technical support and rep says that "engineers are working on a resolution" I asked when I can expect it to work again and was told engineers cannot find fix. Their fixes aren't permanently working and On Demand becomes unavailable again and no resolution is known at this time. I then ask for my bill to be adjusted and credited for not having this service. Rep in billing had me on hold off and on for a long time and said she would give me a $10 courtesy credit for one month because On Demand is a free service. It's not free, its part of the package. How can you start dissecting the elements of a package and your discretion and call them free? Each time I try to resolve an issue with Spectrum/TIme Warner Cable, I regret coming back to them, after leaving them for so many years due to such poor customer service. Should have stayed with Direct TV. I'm tired of the hassles.
I'm very familiar with this error. I use 3 different platforms (web based, Roku, and Xbox One). They all failed at the same time a few days ago. The Roku was what I noticed first.
I knew it wouldn't work on any device until it worked in a plain old web browser....the problem being IP or account based. Removing the devices themselves from the equation takes out a bunch of variables.
I kept testing unitl I didn't get the error through the web browser, I tried my Xbone afterward and it worked fine too. I knew it couldn't be coincidence. I'm half tempted to try my Roku. I bet it works. Tomorow morning I'll give it a go.
I'm in NNY. Maybe they are deploying the server or DB side fix regionally.
2 days ago they said the same thing when pressed for an outlook...24 hours ....well it's 48 hours and still no solution...I guess that's the satnadard answer - 24 hours, the team is working on it.
Poor...Poor service...why don't they go public and say that ...instead of us hearing all the marketing stuff about Spectrum TV app...blah...blah...blah...