Ok so I spoke with a rep and he wasn't able to log into the router settings either which he said was unusual.. likely a quality of these latest advanced wireless routers. He was not able to create a second 5GHZ band SSID or anything.
Seems like he has access to what I have access to which is changing the initial wifi SSID details.
He offered to send a tech to my house to see if he could get into the router but I told him that's not necessary.
I think I'm going to get a router (the better ones are not cheap) and play with the bands/channels until roku is getting better speed. I did see on one check 80mbps on the SS+ on channel 44 but most of the checks yield 20mbps or less. All my other devices get 240 mbps on wifi.
Added: I do get better speeds with the SS+ now.. seeing 65-80 mbps but sometimes it drops to 17 ... seems to be locking on channel 44. Kinda sucks having no control of this. Spectrum should at least allow you to change the channel and bands.
I ordered another SS+ stick from Best Buy for living room tv.. thing is awesome.
Do you have the same network name for both the 2.4 and 5 GHz bands? While most devices are designed to lock onto the best available channel when this is the case (and is good for convenience when using mobile devices), it can cause some unintended consequences. Perhaps you can separate the two bands with different names and keep the Roku attached to the 5 GHz band.
BTW...the router you linked to is good but not any better performance-wise than the Spectrum routers except for the fact that you are in full control of their settings.
I really don't know how it is set up since I can't see anything.. nothing to log into. The technical support rep couldn't tell me that either. He wanted to send a rep over to look at it but with pandemic i'd rather not.
I'll just get the router this way I can create a separate and differently named 5g SSDI connection for the rokus and then use a 2.4 ghz connection for everything else (i think that is what they are using but I'll see) and see if that helps anything. I can also test different channels to see the speed. The iPhones, smartphones and laptops all get 240 mpbs...they are fine.... I just have to mess about with how the rokus connect and see how it goes.
Even if nothing changes, which I doubt given all the control I'll have, the router is $50 and I'll save $10 in a year returning the Spectrum router.
I'll get it tomorrow I'll update on how it goes. I'll keep spectrum router until I'm sure all is good.
I was looking a little bit at my Windows 10 netbooks, which use 802.11ac Wi-Fi, and how they are connecting to the Spectrum router and it appears they are on the 5 GHZ band on channel 44 according to the properties. These netbooks get 220+ download:
My iPhones which also use 802.11ac get the same.
The SS+ Roku which has 802.11ac appears to also be using 5 ghz (I don't see band listed anywhere) since it is using the same 44 channel and it can occasionally get higher speeds using this but more often then not is in the 15-30 mbps range.
My main Windows 10 laptop which is ethernet wired to the modem gets 240 down, 11 up, slightly more/about the same as wifi netbooks/iPhones.
If I disable ethernet on the main laptop and turn on wi-fi, the wi-fi speed is much slower since the laptop uses 802.11n and is on 2.4 ghz band. It uses channel 1 and gets around 30 mbps down and 11 up. I never use wi-fi on this laptop so it doesn't really matter to me.
But it does appear the router is using my single SSID for both the 2.4 ghz and 5 ghz band so maybe that has something to do with it. Though my netbooks and iPhones have no apparent issue with 5 ghz. Nothing I can do about it with this router since I can't change anything and neither could the tech rep. So tomorrow like I said when I get new router I'll create separate SSID for 2.4 and 5ghz and play with channels and see how it goes. Thanks again.
I got the new router and set up 5ghz and didn't get any different result. The wifi speed on the netbooks and iphones got slower though - 1/2 speed. I changed channels and tried different things and got really frustrated with it plus I did not like the way it looks with antennaes everywhere. I packed it back up and I'm just gonna keep the Spectrum router. One thing I've noticed is that the tv roku in the bedroom, furthest from the router, seems to get a little higher speed than the one in living room right next to router. Anyway, how much bandwidth does roku really need anyway? I'm wondering if most of the issue is just the roku not reporting it correctly or something on rokus end. Some people on roku forum report problems like this. Everything else on 5ghz gets ethernet speed. The SS+s do seem to be performing well in any case. I'm not gonna worry about it. Thanks for all your help.
Since I'm returning the new router, and especially after reading more reviews about it, I created a new SSID/password for the spectrum router. I also moved the router and modem a little bit away from the tv... an extra 1/2 foot. Then I make sure I'm on channel 44 by first making the connection via roku. Then after that, when I test it, I'm getting much better speeds now. For example:
It ranges now from 55 mbps to 93 mbps... occasionally a little lower. Not exactly sure what did it but I'll take it lol.
On one of the later checks it showed 1 Mbps and next to it "Good". There is no way that is good. I remember 10 years ago you needed at least 3 Mbps to get a near HD signal. So that makes me think the roku connection reporter might be wacky.
I'm also wondering if the 5ghz channels can get congested? I live in a NYC apartment building and everyone has a Roku and phones and laptops and probably it's all on 5ghz and it's definitely all on Spectrum. I'm asking because I see the highest Roku speeds early in the morning when building usage is probably at its lowest.
But, the netbooks and iPhone always have ethernet-like speed regardless of time of day and they are on 5ghz on the same channel. Maybe because the Roku with Netflix, the Spectrum app etc has potential to use a lot of bandwidth they cap it or slow it down a little? I don't know. Still, the SS+ almost always has faster to much faster internet than the express regardless of the time so I'm happy with it.
Ahhh...NYC apartment building helps explain some of this. Yes, 5 GHz can get congested just like 2.4 GHz. iPhones and most computers also have better wifi radios built into them than most streaming devices have (except maybe the Apple TV or Nvidia Shield).
At this point, I think you're seeing the symptoms of a highly saturated wifi environment. Your best option may be to use a wifi scanner to see which 5 GHz channels are the least used by your neighbors and go with that. For instance, my neighbor uses channel 44 on his 5 GHz network and channel 1 on the 2.4 GHz network so I locked mine to channel 157 and channel 11 just to minimize the interference.
Ah ok.. thank you. When I had the new router, I went through the channels and it did seem 44 was the best as I recall. I guess though the router itself was not very good since it wasn't allowing the iPhones and netbooks to get the full ethernet-like speed like Spectrum router. But I'll consider doing what you said. I think I'm pretty happy with it now though. It's getting 30-40 mbps now consistently and then later or early in morning it's up to 90ish mbps. I pretty much don't use 2.4 since the only devices that use it are hard wired. The SS+ in any case did make a difference so that's good.