FS1 Problem on Spectrum app

Starting a couple of days ago, when switching to FS1 (ch 33), all that shows up is a golf program.  It starts at the exact same spot each time and then after a couple of minutes, buffers and then freezes. All other networks play as the should--for the most part.  Switching back to ch 33 and the same golf video appears and then freezes--like Groundhog Day!  I've placed two calls into tech support and they cannot solve the problem.  The Spectrum app has been acting a little flaky as of late as well.  On several channels, the video will buffer for a few seconds and then resume. Sometimes, the video will do a quick "rewind" and repeat the previous 3 or 4 seconds.


I've tried uninstalling and reinstalling the Spectrum app and resetting the modem, but that's not helped. Wondering if anyone in the Columbus, Ohio area is having the same problem.

Lead Moderator

Re: FS1 Problem on Spectrum app

Good morning.


Sorry to hear you are having trouble. The buffering is normally associated with a 

connection issue, the repeat content however is not normally this.  If you will post your modem levels etc. we can take a look. 


When you powercycled everything had you done a restart on the Roku through the 



Normally we would request that you remove the App, do a restart on the Roku through the settings, (check for updates)  powercycle the modem and router (if you are using a router) Then reinstall the app. Do you experience this on any other devices?



Julia R.

Spectrum-Social Media Customer Care

Lead Moderator-Community Forums