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Valued Participant

WKYC - Northeast Ohio

Trying to watch the VIkings @ SF today on this channel is a joke. Stuttering / pixelation / image quality is pathetic for an OTA channel! Using Spectrum app on Apple TV 4k. I have restarted the Apple TV,  and modem. The Apple TV is connected via ethernet right to my router. Rebooting all device has not made a difference. I have 400mbps down 24 up. 

4 REPLIES 4
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Lead Moderator

Re: WKYC - Northeast Ohio

Generally speaking when you have problems with picture quality it is a connectivity issue.

 

If you will post your modem logs and signal levels that may help with troubleshooting the 

issue.  We would want to be looking to see if any of your signal levels are out of range, what your FEC looks like and what you are seeing in the logs. 

 

Julia 

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Valued Participant

Re: WKYC - Northeast Ohio

RF Parameters
Downstream
 DCIDFreqPowerSNRModulationOctetsCorrectedsUncorrectables
Downstream 11579.00 MHz6.40 dBmV40.95 dB256QAM231066107373864275
Downstream 22585.00 MHz6.60 dBmV40.37 dB256QAM17853946488240
Downstream 33591.00 MHz6.40 dBmV40.37 dB256QAM1975734150610
Downstream 44597.00 MHz6.40 dBmV40.37 dB256QAM2045549105100
Downstream 55603.00 MHz6.40 dBmV40.95 dB256QAM1899389241090
Downstream 66615.00 MHz6.40 dBmV40.95 dB256QAM1897290375240
Downstream 77621.00 MHz5.90 dBmV40.37 dB256QAM1873310791300
Downstream 88627.00 MHz6.00 dBmV40.95 dB256QAM1728873231350
Downstream 99633.00 MHz6.20 dBmV40.37 dB256QAM1938819258160
Downstream 1010639.00 MHz5.90 dBmV40.37 dB256QAM2065986391970
Downstream 1111645.00 MHz6.10 dBmV40.37 dB256QAM2124128248510
Downstream 1212651.00 MHz6.00 dBmV40.95 dB256QAM2088197808800
Downstream 1313657.00 MHz5.70 dBmV40.37 dB256QAM2246658914410
Downstream 1414663.00 MHz5.90 dBmV40.95 dB256QAM1950868164200
Downstream 1515669.00 MHz5.80 dBmV40.37 dB256QAM2014924245300
Downstream 1616675.00 MHz5.80 dBmV40.37 dB256QAM2037970815600
Downstream 1718681.00 MHz6.10 dBmV40.95 dB256QAM2272305252200
Downstream 1819687.00 MHz5.90 dBmV40.95 dB256QAM2128109852200
Downstream 1920693.00 MHz6.30 dBmV40.37 dB256QAM2304292804700
Downstream 2021699.00 MHz6.50 dBmV40.95 dB256QAM2200792916400
Downstream 2122705.00 MHz6.30 dBmV40.37 dB256QAM2149095271200
Downstream 2223711.00 MHz6.70 dBmV40.37 dB256QAM2056568524700
Downstream 2324717.00 MHz6.70 dBmV40.37 dB256QAM2133083177700
Downstream 2431759.00 MHz7.00 dBmV40.95 dB256QAM2504518371300
Reset FEC Counters
Upstream
 UCIDFreqPowerChannel TypeSymbol RateModulation
Upstream 12624.20 MHz36.00 dBmVDOCSIS2.0 (ATDMA)5120 kSym/s64QAM
Upstream 22837.00 MHz37.00 dBmVDOCSIS2.0 (ATDMA)2560 kSym/s64QAM
Upstream 32730.60 MHz36.50 dBmVDOCSIS2.0 (ATDMA)5120 kSym/s64QAM
Upstream 42519.40 MHz35.00 dBmVDOCSIS1.x (TDMA)2560 kSym/s16QAM

 Status
System Uptime:7 d: 20 h: 29 m
Computers Detected:staticCPE(1), dynamicCPE(1)
CM Status:OPERATIONAL
Time and Date:Sun 2020-01-12 11:07:45

 Interface Parameters
Interface NameProvisionedStateSpeed (Mbps)MAC address
LANEnabledUp1000(Full)B0:93:5B:FC:1C:03
CABLEEnabledUp-----B0:93:5B:FC:1C:04
MTANotInitiatedDown-----B0:93:5B:FC:1C:05

 

Event Log
Date TimeEvent IDEvent LevelDescription
12/19/2019 11:40840007005RCS Partial Service;CM-MAC=b0:93:5b:fc:1c:04;CMTS-MAC=00:01:5c:8f:5a:49;CM-QOS=1.1;CM-VER=3.0;
12/19/2019 12:04840202005Lost MDD Timeout;CM-MAC=b0:93:5b:fc:1c:04;CMTS-MAC=00:01:5c:8f:5a:49;CM-QOS=1.1;CM-VER=3.0;
12/19/2019 12:05840007005RCS Partial Service;CM-MAC=b0:93:5b:fc:1c:04;CMTS-MAC=00:01:5c:8f:5a:49;CM-QOS=1.1;CM-VER=3.0;
12/20/2019 1:57820002003No Ranging Response received - T3 time-out;CM-MAC=b0:93:5b:fc:1c:04;CMTS-MAC=00:01:5c:8f:5a:49;CM-QOS=1.1;CM-VER=3.0;
12/20/2019 7:31680106006DHCP Renew - lease parameters time server-65.24.1.70;tftp file-?BEWGlzSwk1v8HAQKdSwQ@CnUsEPhBxD6hweLSJLONu1SMUWvt_b75 modified;CM-MAC=b0:93:5b:fc:1c:04;CMTS-MAC=00:01:5c:8f:5a:49;CM-QOS=1.1;CM-VER=3.0;
12/20/2019 13:44820002003No Ranging Response received - T3 time-out;CM-MAC=b0:93:5b:fc:1c:04;CMTS-MAC=00:01:5c:8f:5a:49;CM-QOS=1.1;CM-VER=3.0;
12/23/2019 19:31680106006DHCP Renew - lease parameters tftp file-?BEWGlzSwk1v8HAQKdSwQ@CnUsEFcdlkpjlPqSSSDPFZfxhKH507_5 modified;CM-MAC=b0:93:5b:fc:1c:04;CMTS-MAC=00:01:5c:8f:5a:49;CM-QOS=1.1;CM-VER=3.0;
12/23/2019 22:49820002003No Ranging Response received - T3 time-out;CM-MAC=b0:93:5b:fc:1c:04;CMTS-MAC=00:01:5c:8f:5a:49;CM-QOS=1.1;CM-VER=3.0;
12/26/2019 13:01730402003TLV-11 - Illegal Set operation failed;CM-MAC=b0:93:5b:fc:1c:04;CMTS-MAC=00:01:5c:8f:5a:49;CM-QOS=1.1;CM-VER=3.0;
12/26/2019 14:05820002003No Ranging Response received - T3 time-out;CM-MAC=b0:93:5b:fc:1c:04;CMTS-MAC=00:01:5c:8f:5a:49;CM-QOS=1.1;CM-VER=3.0;
12/28/2019 16:20680106006DHCP Renew - lease parameters tftp file-?BEWGlzSwk1v8HAQKdSwQ@CnUsEKAb5+eG+eC_4e3yFUWS77JRbns_ modified;CM-MAC=b0:93:5b:fc:1c:04;CMTS-MAC=00:01:5c:8f:5a:49;CM-QOS=1.1;CM-VER=3.0;
12/28/2019 23:09820002003No Ranging Response received - T3 time-out;CM-MAC=b0:93:5b:fc:1c:04;CMTS-MAC=00:01:5c:8f:5a:49;CM-QOS=1.1;CM-VER=3.0;
1/1/2020 4:20680106006DHCP Renew - lease parameters time server-65.24.1.70;tftp file-?BEWGlzSwk1v8HAQKdSwQ@CnUsEBTKlEIXOsZpxgLJ_pjsr2swd_t9 modified;CM-MAC=b0:93:5b:fc:1c:04;CMTS-MAC=00:01:5c:8f:5a:49;CM-QOS=1.1;CM-VER=3.0;
1/1/2020 10:21820002003No Ranging Response received - T3 time-out;CM-MAC=b0:93:5b:fc:1c:04;CMTS-MAC=00:01:5c:8f:5a:49;CM-QOS=1.1;CM-VER=3.0;
1/4/2020 14:39730402003TLV-11 - Illegal Set operation failed;CM-MAC=b0:93:5b:fc:1c:04;CMTS-MAC=00:01:5c:8f:5a:49;CM-QOS=1.1;CM-VER=3.0;
1/4/2020 23:48820002003No Ranging Response received - T3 time-out;CM-MAC=b0:93:5b:fc:1c:04;CMTS-MAC=00:01:5c:8f:5a:49;CM-QOS=1.1;CM-VER=3.0;
1/6/2020 9:29680106006DHCP Renew - lease parameters tftp file-?BEWGlzSwk1v8HAQKdSwQ@CnUsEB2pNbaTNE6hT3Kwm2TFLXZvl_wR modified;CM-MAC=b0:93:5b:fc:1c:04;CMTS-MAC=00:01:5c:8f:5a:49;CM-QOS=1.1;CM-VER=3.0;
1/7/2020 0:51820002003No Ranging Response received - T3 time-out;CM-MAC=b0:93:5b:fc:1c:04;CMTS-MAC=00:01:5c:8f:5a:49;CM-QOS=1.1;CM-VER=3.0;
1/9/2020 21:29680106006DHCP Renew - lease parameters tftp file-?BEWGlzSwk1v8HAQKdSwQ@CnUsEGB2JSbV5Xi2_FmHr8YRoIm+0C5x modified;CM-MAC=b0:93:5b:fc:1c:04;CMTS-MAC=00:01:5c:8f:5a:49;CM-QOS=1.1;CM-VER=3.0;
1/10/2020 17:54820002003No Ranging Response received - T3 time-out;CM-MAC=b0:93:5b:fc:1c:04;CMTS-MAC=00:01:5c:8f:5a:49;CM-QOS=1.1;CM-VER=3.0;

 PacketCable(MTA) Events

Date TimeEvent IDDescription
8/11/2018 3:2816MTA TFTP: Successful
8/11/2018 3:2826MTA PROV: Successful!
8/11/2018 3:283Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
8/11/2018 3:283Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS
Highlighted
Proven Sharer

Re: WKYC - Northeast Ohio

WKYC-TV3 in Cleveland is NOT an OTA channel on cable.  The NBC affiiiate station, owned by TEGNA, supplies a separate digital program content feed to Spectrum.  Since you are streaming through the WKYC app or some other streaming service, your internet modem signal parameters look good.  However, the regional feed from the NFL could be noisy,  If this continues, you will need to schedule a home tech service visit to check it out. 

Highlighted
Valued Participant

Re: WKYC - Northeast Ohio

Thanks for the reply. I understand that WKYC or Tegna or whoever they are now, sends a digital signal to Spectrum for us to use, however, I find it very hard to believe I am the only one with this issue. I meant that WKYC is an OTA broadcaster, I can easily hook up and antenna and get the the feed for free. I'm paying $218 for Internet and 'Gold' TV package, using Spectrum's app on the 3 Apple TV's that I purchased from Spectrum. 

 

It wasn't just that specific NFL game, this happens on that channel all the time, any program, even commericals. Not sure what the deal is but it needs to be looked into. I took FuboTV for a 7 day test spin and that same channel works perfectly, so its not my connection or devices.