Rookie

No basic channels, why?

Why can't I get the basic channels on my android phone and iPad 4 while using the spectrum app and I am at home and signed in/on to my Spectrum wifi? We had access to the basic channels (Kitv, Kgmb, Khnl, etc) on our TWC app while at home before the sale to Spectrum. Why?
3 REPLIES
Helper

Re: No basic channels, why?

If you have already power cycled your devices...modem, router, and ipads/phones...with no improvement then a check of your incoming signal levels would be need to rule out a physical cabling issue at your home.

 

Having said that, the Spectrum TV app has had lots of reported problems as of late.

Rookie

Re: No basic channels, why?

Thanks for the reply.
Browser

Re: No basic channels, why?

I just had this problem resolved.  Had to call support, who is aware of the problem and have a fix.