Newcomer

DGE-1001

So for the past week I have been getting this error code DGE-1001. I have read the other issues and posts but still see no definitive answer. Most are saying that you need to be connected to your network to receive full access. I have no access out side of home, however this is the reason I have the app; to watch on my device outside of home! Please let me know if there is something I need to do; or is the watch tv where you go just a deceptive sloagan?

1 REPLY 1
Community Manager

Re: DGE-1001

DGE-1001 is an authentication error.  On the Spectrum TV app, some channels are limited outside the home network.  Are you getting the error only on specific channels?