The SML-1001 error is a general error code. It means that there was error starting or retrieving the video session. It can be caused by various issues including an outage with the app, an Internet connection issue or being away from your home network. Usually, deleting and reinstalling the app as well as restarting the modem will resolve most issues.
If the issue is not resolved, we encourage you to contact support directly for further assistance.
Please contact us at: