Rookie

TWC app continues to spin but never opens on Samsung Smart Tv

So I logged in using my old TWC login and it stayed login had failed. I continued to open the app to re login but it never gave me the option to enter my correct username. So I eventually had to reset all my smart Hub settings for the app to allow me to login.

I then entered correct username and password. The app seems to start to login but it continues to spin and never loads anything. I can't exit out to try to login in again and I don't want to reset everything again bc passwords take forever to enter on all the other apps.

Does anyone know what I can do?

Thanks!
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5 REPLIES 5
Expert

Re: TWC app continues to spin but never opens on Samsung Smart Tv

contact samsung, they do this every year, bad/wrong upgrades....

 

Rookie

Re: TWC app continues to spin but never opens on Samsung Smart Tv

Okay. I will contact them tomorrow and give an update. Thanks
Expert

Re: TWC app continues to spin but never opens on Samsung Smart Tv

You should be able to go online and see if your tv has the latest firmware, If not, get it.

 If you just got the latest f/w and aps don't work, you need to get the latest Aps, and yes, it's cat and mouse every year...the aps have to be written and tested before they can be released.

 

Rookie

Re: TWC app continues to spin but never opens on Samsung Smart Tv

I went online and it doesn't seem like there is an update available for my model UN50JS7000FXZA.

 

I also have the app auto update on the ON position on the menu screen.

Expert

Re: TWC app continues to spin but never opens on Samsung Smart Tv

If this is presently wireless, try a wired connection temporarily