I am running the Spectrum App on my Samsung 6 series 50 Smart Tv. I have a problem on just two channels in my lineup. Fox Tv and NBC stutter and freeze but this doesn't happen on any other channels. The continually jump and stutter. I have uninstalled the app and reinstalled the app. I have to updates for my tv. I pay for the app to specifically stream Fox, which doesn't come in over the antenna. I pay $30.00 a month for the service and cannot figure out what the problem is. Does anyone else have this problem, where it only stutters on a couple channels?
Is your connection wired or wifi? If wifi, are you able to move the router a little closer to the tv to see if that helps?
If you are paying only $30 per month and connect to your TV over WiFi, your internet speed tier may not be fast enough. That price sounds like a 30/5 internet package. Streaming apps usually need a bit more capacity on the upload side for the video error correction, especially over WiFi.
Nope.. I have a great internet speed and it's only two channels over the spectrum feed that do this.. that's what I can't figure out... the others are great. Oh and it's on my tv that hard wired.
I was able to locate your account through your registration. Looking at your
modem logs I am actually seeing quite a few T3 time outs and a few T4 timeouts.
This may be a contributing to the issue. I would also expect your other devices are
seeing intermittent issues, it may not be at a time you are heavily using the connection
and are going unnoticed.
The modem also appears to be a 4 x 4 (meaning only 4 upstream and 4 downstream channels).
I would encourage you to contact our Social Media Team at:
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums