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Lots of lag on twc Xbox one app

I've been trying to watch some TV shows on the TWC Xbox one app but it keeps freezing and then it plays really fast to catch up. It's extremely annoying. It does not buffer right. I have 100mb internet this should not be a problem.
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Community Manager

Re: Lots of lag on twc Xbox one app

For the TWC TV app, there was a recent Xbox update.  I would suggest deleting and reinstalling the app.  In addition, if you using TWC wireless service, please try using the 5G network. If you are still looking for assistance please feel free to contact TWC directly. We can be reached a number of ways.

Email: TWCable.Help@twcable.com
Twitter: @TWC_Help
Facebook: https://www.facebook.com/messages/twc
Live chat: http://www.timewarnercable.com/en/support/contact-us.html#
by phone 1-888-TWC-ABLE
Live chat via My TWC® App
or even request a callback via the My TWC® App

 

Thank you for your participation in the Forums!

James M.
TWC-Social Media Customer Care
Forum Moderator

Observer

Re: Lots of lag on twc Xbox one app

Yes, I am experiencing the same issue with almost all of my streaming devices: the stuttering occurs only on live-streaming type channels, such as KTLA or CBS. I also experience buffering at least once per hour-long show and sometimes the stream does not come back. I do not experience the stuttering or buffering on Netflix, Hulu, Amazon Prime, OnDemand, or other on-demand-type services.

 

I have spent the past week working on this issue to no avail. I will briefly share my experiences, hoping that it will help someone:

  • I have tried three (OMG!) different modem/router combinations: same problem
  • I have tried wireless versus ethernet connections: same problem
  • I have tried Rok2, Roku3, XBox 360, XBox One: same problem, though manifests just slightly differently on each.
  • I have tried the TW App on my iPad Air: seems ok, but needs further testing. I am working on the assumption that iPad just does a better job at masking the problem.
  • I have run the browser-based Time Warner stream on my PC: maybe ok. The feed is still SLIGHTLY jerky compared to cable box or the streaming devices. It would probably not be noticed by anyone. I only notice it when I compare against the streaming devices or straight cable box.
  • I investigated "bufferbloat" and eliminated it from my online speed tests: same problem
  • I capped off all of my "loose" coaxial connectors with 75 ohm resistors: same problem
  • I have powered down my entire network and restarted: same problem
  • I have factory reseted all of my devices: same problem
  • Per TWC suggestion, I have changed my wireless channels to the least congested in my neighborhood. Yet, I tried to explain to them that this issue arises even on ethernet: same problem
  • Per TWC suggestion, I have changed my wireless security settings to allow for all security protocols for passwords (e.g., WPA, WPA2). Again, I tried to explain that my issue arises even on ethernet: same problem
  • Per TWC suggestion, I have switched from 2.4Ghz to 5Ghz. Again, I tried to eplain that my issue arises even on ethernet: same problem

There are a few indicators that the problem may not be isolated to the TW App:

  • On certain iPad games that require internet, I often have connection/disconnections problems. I generally only play one of these games, so it may only be that one game.
  • I frequently watch Twitch.tv on my iPad, Roku, and PC. On all three devices the streaming will eventually buffer to the point of freezing up and requires a restart.
  • When playing shooter online games on my WiiU, I experience lag spikes and disconnects.

I am currently working with TW to test signals and such. They keep telling me the signal is fine. I am subscribed to 300Mbps and speedtesting at about 350 Mbps. I have run about a dozen quality tests at DSLReports and consistently get A, A+, A, now that I have addressed bufferbloat. There is a technician coming out on Saturday. I have recorded video of the television stream problem to show them.

Not applicable

Re: Lots of lag on twc Xbox one app

Were you able to fix your lag problems with the xbox one app? I am also experiencing the same problem

MrJ
Not applicable

Re: Lots of lag on twc Xbox one app

Happens to me on my box 360 at least once a day it freezes and it forces me to unplug my Xbox from the power supply and I'm sure it's ruining my Xbox every time I don't shut down my Xbox but it forces me to pull the plug. It's like being hit in the head and receiving concussions and blacking out to my Xbox once a day. Please just come up with a solid patch for the app what is so hard about this? WHAT IS SO HARD ABOUT MAKING AN APP THAT DOESNT CRASH THIS IS 2016 IN THE AGE OF APPS. Please please please do something about the app freezing
MrJ
Not applicable

Re: Lots of lag on twc Xbox one app

Happens to me on my box 360 at least once a day it freezes and it forces me to unplug my Xbox from the power supply and I'm sure it's ruining my Xbox every time I don't shut down my Xbox but it forces me to pull the plug. It's like being hit in the head and receiving concussions and blacking out to my Xbox once a day. Please just come up with a solid patch for the app what is so hard about this? WHAT IS SO HARD ABOUT MAKING AN APP THAT DOESNT CRASH THIS IS 2016 IN THE AGE OF APPS. Please please please do something about the app freezing
MrJ
Not applicable

Re: Lots of lag on twc Xbox one app

I have been on the phone with so called "app specialist" that do not even know what devices the app is available for. When I initially signed up with time warner they assured me that my PS4 was compatible by multiple reprisentitives, come to find out it doesn't exist. I am sure I will receive a genuine reply saying "mrj have you tried unistalling the app re installing yes" I have been with the services for 2.5 years now and it's not the problem, I pay good money for premium internet quality. It works great, I have apple air port currently and have had the moterolla modem they let us rent they work fine. It's a faulty app accept the failure and please find a solution and patch it ASAP.
MrJ
Not applicable

Re: Lots of lag on twc Xbox one app

And this problem didn't just arise it's been happening since I got the service in 2014, and now I'm fed up. It takes long enough to scroll through the simpsons on demand because the app is so laggy but when you have to scroll through 568 episodes every time it freezes it gets old. Please find a patch
MrJ
Not applicable

Re: Lots of lag on twc Xbox one app

No reply no solution, I figured. Poor standards of a company
Newcomer

Re: Lots of lag on twc Xbox one app

I am having the same issue....anyone found a solution yet?