Yes, I am experiencing the same issue with almost all of my streaming devices: the stuttering occurs only on live-streaming type channels, such as KTLA or CBS. I also experience buffering at least once per hour-long show and sometimes the stream does not come back. I do not experience the stuttering or buffering on Netflix, Hulu, Amazon Prime, OnDemand, or other on-demand-type services.
I have spent the past week working on this issue to no avail. I will briefly share my experiences, hoping that it will help someone:
- I have tried three (OMG!) different modem/router combinations: same problem
- I have tried wireless versus ethernet connections: same problem
- I have tried Rok2, Roku3, XBox 360, XBox One: same problem, though manifests just slightly differently on each.
- I have tried the TW App on my iPad Air: seems ok, but needs further testing. I am working on the assumption that iPad just does a better job at masking the problem.
- I have run the browser-based Time Warner stream on my PC: maybe ok. The feed is still SLIGHTLY jerky compared to cable box or the streaming devices. It would probably not be noticed by anyone. I only notice it when I compare against the streaming devices or straight cable box.
- I investigated "bufferbloat" and eliminated it from my online speed tests: same problem
- I capped off all of my "loose" coaxial connectors with 75 ohm resistors: same problem
- I have powered down my entire network and restarted: same problem
- I have factory reseted all of my devices: same problem
- Per TWC suggestion, I have changed my wireless channels to the least congested in my neighborhood. Yet, I tried to explain to them that this issue arises even on ethernet: same problem
- Per TWC suggestion, I have changed my wireless security settings to allow for all security protocols for passwords (e.g., WPA, WPA2). Again, I tried to explain that my issue arises even on ethernet: same problem
- Per TWC suggestion, I have switched from 2.4Ghz to 5Ghz. Again, I tried to eplain that my issue arises even on ethernet: same problem
There are a few indicators that the problem may not be isolated to the TW App:
- On certain iPad games that require internet, I often have connection/disconnections problems. I generally only play one of these games, so it may only be that one game.
- I frequently watch Twitch.tv on my iPad, Roku, and PC. On all three devices the streaming will eventually buffer to the point of freezing up and requires a restart.
- When playing shooter online games on my WiiU, I experience lag spikes and disconnects.
I am currently working with TW to test signals and such. They keep telling me the signal is fine. I am subscribed to 300Mbps and speedtesting at about 350 Mbps. I have run about a dozen quality tests at DSLReports and consistently get A, A+, A, now that I have addressed bufferbloat. There is a technician coming out on Saturday. I have recorded video of the television stream problem to show them.
