Spectator

A few Issues with Samsung Smart TV

I have 17.75 Mbps all the time even at the tv. The issues are the tv freezing from time to time. (could be 3 to 4 times in one hour) I really do not think this is speed related due to having enough there to run it and not using any anywhere else in the house ? I also had sound sync Issues but that seemed to have gone away ?

10 REPLIES 10
Expert

Re: A few Issues with Samsung Smart TV

Copy and paste the modems signal level and error log pages and your zip code

 

Spectator

Re: A few Issues with Samsung Smart TV

ue Channel ID 1 2 3 4 5 6 7 8 Frequency 543000000 Hz 549000000 Hz 555000000 Hz 561000000 Hz 567000000 Hz 573000000 Hz 579000000 Hz 585000000 Hz Signal to Noise Ratio 37 dB 37 dB 37 dB 36 dB 37 dB 37 dB 37 dB 37 dB Downstream Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 Power Level The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading 5 dBmV 5 dBmV 5 dBmV 5 dBmV 5 dBmV 5 dBmV 6 dBmV 6 dBmV Upstream Bonding Channel Value Channel ID 2 1 3 4 Frequency 24200000 Hz 19400000 Hz 30600000 Hz 37000000 Hz Ranging Service ID 12606 12606 12606 12606 Symbol Rate 5.120 Msym/sec 2.560 Msym/sec 5.120 Msym/sec 2.560 Msym/sec Power Level 45 dBmV 45 dBmV 45 dBmV 46 dBmV Upstream Modulation [3] QPSK [3] 16QAM [3] QPSK [2] 16QAM [3] QPSK [1] 16QAM [2] 64QAM [3] QPSK [3] 16QAM Ranging Status Success Success Success Success Signal Stats (Codewords) Bonding Channel Value Channel ID 1 2 3 4 5 6 7 8 Total Unerrored Codewords 15077649896 15076527701 15076536430 15076544626 15076519628 15076520717 15076521748 15076522685 Total Correctable Codewords 5 28 13 3 29 25 95 308 Total Uncorrectable Codewords 495 578 508 498 685 655 624 629 Status | Signal | Addresses | Configuration | Logs | Open Source | Help © Copyright 2012 - 2013 Motorola Mobility, LLC. All rights reserved.
Spectator

Re: A few Issues with Samsung Smart TV

Time Priority Code Message Feb 26 2016 17:01:09 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2e:5c:5d;CMTS-MAC=00:01:5c:4d:20:cc;CM-QOS=1.1;CM-VER=3.0; Feb 25 2016 07:51:10 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=b8:16:19:2e:5c:5d;CMTS-MAC=00:01:5c:4d:20:cc;CM-QOS=1.1;CM-VER=3.0; Feb 25 2016 07:51:10 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=b8:16:19:2e:5c:5d;CMTS-MAC=00:01:5c:4d:20:cc;CM-QOS=1.1;CM-VER=3.0; Feb 25 2016 07:51:09 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2e:5c:5d;CMTS-MAC=00:01:5c:4d:20:cc;CM-QOS=1.1;CM-VER=3.0; Feb 23 2016 16:55:28 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=b8:16:19:2e:5c:5d;CMTS-MAC=00:01:5c:4d:20:cc;CM-QOS=1.1;CM-VER=3.0; Feb 23 2016 16:55:27 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=b8:16:19:2e:5c:5d;CMTS-MAC=00:01:5c:4d:20:cc;CM-QOS=1.1;CM-VER=3.0; Feb 23 2016 16:55:12 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2e:5c:5d;CMTS-MAC=00:01:5c:4d:20:cc;CM-QOS=1.1;CM-VER=3.0; Feb 23 2016 16:54:50 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=b8:16:19:2e:5c:5d;CMTS-MAC=00:01:5c:4d:20:cc;CM-QOS=1.1;CM-VER=3.0; Feb 23 2016 16:54:50 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=b8:16:19:2e:5c:5d;CMTS-MAC=00:01:5c:4d:20:cc;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:50 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2e:5c:5d;CMTS-MAC=00:01:5c:4d:20:cc;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:31 3-Critical D11.1 TFTP Request Retries exceeded, CM unable to register Jan 01 1970 00:00:31 3-Critical D05.0 TFTP failed - Request sent - No Response;CM-MAC=b8:16:19:2e:5c:5d;CMTS-MAC=00:01:5c:4d:20:cc;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:12 5-Warning D04.1 ToD request sent - No Response received;CM-MAC=b8:16:19:2e:5c:5d;CMTS-MAC=00:01:5c:4d:20:cc;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:26 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2e:5c:5d;CMTS-MAC=00:01:5c:4d:20:cc;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot from GUI/Configuration page ;CM-MAC=b8:16:19:2e:5c:5d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; Status | Signal | Addresses | Configuration | Logs | Open Source | Help © Copyright 2012 - 2013 Motorola Mobility, LLC. All rights reserved.
Spectator

Re: A few Issues with Samsung Smart TV

Up to Feb 23 16:55:28 was from a reboot

 

Spectator

Re: A few Issues with Samsung Smart TV

Sorry 13167

 

Expert

Re: A few Issues with Samsung Smart TV

TWC still needs to clean up the T3 errors.

You don't have a lot of corrected/ uncorrecteds but I'm wondering if the Samsung has no error correction and get's confused when  it sees one.

Does it have the latest firmware?

(sometimes that makes matters worst)

Do some aps work better than others?

 

Spectator

Re: A few Issues with Samsung Smart TV

It is all up to date I don't really use any app's on it TWC-TV is the only one I have used I do watch Vids off my server on the TV and that works fine as well as U-Tube. Wondering I got my Letter that we will be going to all Digital between April 12 and June 7 . Will that clear anything up ? Is that also Maxx ?

 

Spectator

Re: A few Issues with Samsung Smart TV

Just to add pic is very good except commercials are very poor pic ?

Spectator

Re: A few Issues with Samsung Smart TV

Just started watching on my PC and that shows that it is buffering with 17.73Mbps speed ?