I'm still trying to figure out just what I bought with this package, but I only see a very low quality SD version of my local NBC channel. I didn't think they even broadcast this low quality anymore. This channel is the first in the area to go HD years ago, so where is the HD version? What you have here is totally unacceptable, especially since I am paying extra for this service.
AllI get is a very blurry, smaller window in the middle of the screen of my 4k 65" TV! Why would you put this mess on a premium servcie?
Your local channels should be in HD.
If you are still having this issue I would encourage you to contact support directly. They
will be able to look into that for you.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums