My husband and I both are currently with AT&T, wanting to switch to Spectrum Mobile. We both have Iphone 6Plus's that we purchased refurbished from Amazon, both unlocked. I had a new sim card put in my phone last year so when I check the eligibility, it says my phone can be used. However my husband's phone receives the message "sorry your apple device is not eligible". Is it because he doesn't have a new sim card? The status of his phone is unlocked, but I don't understand why his phone is not eligible but mine is. I can't put in a Spectrum sim card until his phone is considered eligible. Would it be best to just have AT&T put in a new sim card so we finally sign up with Spectrum? Or would it be easier to visit a Spectrum store and do the sign up in the store. Would it make a difference? Sorry, most of this is way over my head.
For assistance with Spectrum Mobile, you can visit a Spectrum Mobile store or contact mobile support directly at 1-833-224-6603.