Rules for SMS text messages NOT being sent

It seems as though my rules to receive text messages has stopped working as of 9/12/16? I never changed anything on my end, but on that day, I recall that my text messages were delayed & I thought it may have had to do with my cell phone reception. With the same rules in place, I've yet to recieve an SMS text message since 9/12/16. Please advise. Thanks
Community Manager

Re: Rules for SMS text messages NOT being sent



I apologize for the frustration with your services.  Is this issue happening only while on wifi, or also while on cellular.  If it is also occurring on cellular, I would advise contacting your cellular provider.  Please let us know is the issue is not resolved.  


James M.
^TWC - Social Media Customer Care
Forum Moderator