Missing Photo and Radio apps

[adamdemeter]

A week or so ago, my touchscreen started to delete apps. Specifically the photo app and Radio app. I also noticed the weather app is no longer there and only the Weather Channel app is available.

[MDARULZ]

Yep - the same stupidity (disappearing apps) happened on my device yesterday.  I didn't really use anything (non-security-related) other than the AccuWeather app, but I can see others missing the photo capability,  and / or the radio application.

I installed the Weather Channel app, and it sucks bigtime, compared to the AW offering.  AW had everything on one screen (current conditions, plus a 5-day forecast), and a tab for looking at the radar (it was one quick click away).  The WC app makes you click a tiny (as far as the screensize of the Intelligent Home device) icon, and then click again to choose current conditions / 5 day / radar...   and forcing people into an unneccesary clickfest !

-  MDA

[James_M]

For assistance with this issue, please contact Intelligent Home Support directly at 1-855-892-4444.   

James M.
Spectrum Social Media Customer Care
Forums Community Manager

[adamdemeter]

So is somebody going to acctually help me re-install these apps? Or are they just going to tell me they no longer support them?

[Kakaratto]

I've also noticed this. I used to use the Accuweather app as my screensaver. I tried to do this with the Weatherchannel app and it doesn't work the same way. Now I am stuck with a clock as the screen saver. Way to move backwards Spectrum!

[Jusasweeti]

I was able to reinstall weather app from my intelligent home acct, but, its not the same and i really miss the radio and photos apps....seems they arent available, i will be calling them today....will let you know what I find out.

[Jusasweeti]

my life 360 app is missing too, ugh!

[Jusasweeti]

i called, they said once the apps update properly we sh ould have everything back!!

[Hanson1610]

Our. System was updated yesterday and removed the extra weather screen and couple others we didn't use. We relied on the weather app screen. When I called Spectrum I was told they were no longer supporting the 3rd party application because they weren't receiving updates from them... so it was removed!! Bummer! No advance warning given that I know of. So I asked if that would be changing the price and of course he said no. We werent being charged for it.

So much for progress!