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Problems with spectrum box (210) and accessing Netflix and On demand

We are experiencing problems consistantly using Netflix (channel 2000).  Almost anything we play will play for a while correctly, but then mid-way through the video starts to buffer, and the audio cuts out. Eventually freezes totally. The box is hooked up to the cable. We have a 110 box upstairs also hooked to the in house cable, and it never experiences this. An Amazon fire stick hooked up to the same TV with the cable box (the 210) and using wifi is able to access Netflix just fine (using Spectrum internet service).

 

Don't know if this is related or not, but "on demand" through that cable box requires us to restart the box every time before it's functional. The 110 box doesn't. ALL other channels on the cable box function fine (including HBO).

 

Any ideas or suggextions are welcome!

4 REPLIES 4
Helper

Re: Problems with spectrum box (210) and accessing Netflix and On demand

I've read many accounts of the 210 box being really sensitive to fluctuating or less than perfect signals...it could be a signal issue even if all other apps and functions work properly.

 

I've also read many accounts of the 210 box running the new Spectrum guide being very glitchy. I would call for a tech visit to make sure there are no damaged coax lines or loose connections.

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Trusted Helper

Re: Problems with spectrum box (210) and accessing Netflix and On demand


@glennh2os wrote:

We are experiencing problems consistantly using Netflix (channel 2000).  Almost anything we play will play for a while correctly, but then mid-way through the video starts to buffer, and the audio cuts out. Eventually freezes totally. The box is hooked up to the cable. We have a 110 box upstairs also hooked to the in house cable, and it never experiences this. An Amazon fire stick hooked up to the same TV with the cable box (the 210) and using wifi is able to access Netflix just fine (using Spectrum internet service).

 

Don't know if this is related or not, but "on demand" through that cable box requires us to restart the box every time before it's functional. The 110 box doesn't. ALL other channels on the cable box function fine (including HBO).

 

Any ideas or suggextions are welcome!


Greetings,

 

The New Spectrum Guide/World Boxes can be sensitive to signal and line problems.  Recommendation is to contact Spectrum for a signal and drop line test.  Most importantly, do not reboot any boxes, modems, or, routers for at least six hours prior to your tech visit.  This will reset the signal error codes and the tech needs to see them.

 

Tune to the Netflix channel when the tech is there so that he can get the most accurate signal reading.  This is not a box issue.

 

Satch

Observer

Re: Problems with spectrum box (210) and accessing Netflix and On demand

why would you want to watch netflix on your cable box when you can buy a streaming device like you have and watch 4k content on the unlike the box wich is not 4k? netflix must have alot of contracts with different manufactures because it seems like it's on every device out there. i would never pay for netflix personaly 

Helper

Re: Problems with spectrum box (210) and accessing Netflix and On demand


@krel_2018 wrote:

why would you want to watch netflix on your cable box when you can buy a streaming device like you have and watch 4k content on the unlike the box wich is not 4k? netflix must have alot of contracts with different manufactures because it seems like it's on every device out there. i would never pay for netflix personaly 


Because some people like having everything in one device rather than multiple devices. Many people couldn't care less about 4k and just want one remote.

 

You pay for a Netflix account regardless of the device you use for access. Netflix has an app for almost every device out there because they want their subscribers to access it anywhere on any device.