Valued Participant

Pixelation and audio issues

So, after having swapped out the world box for an older arris box AND having a complete internal re wire done, I'm having frequent but brief occurrences of pixelation and audio issues.

Is this going to be the trade off; newer world box with the inability to switch back and forth between channels due to some unknown technical issue OR have the older arris box with picture and audio issues?

Don't know whether to get in contact with the field manager who handled my last case or call into tech support and schedule a tech visit. This audio and picture issue will be harder to demonstrate live compared to the previous issue of switching between channels and the associated errors with doing this.
3 REPLIES 3
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Proven Sharer

Re: Pixelation and audio issues

The new World Boxes seem to be more sensitive to cable signal quality issues than older Arris and Samsung units. 

It sounds like there are still some distribution line issues to be discovered and repaired.  Smart money says to work with the field manager who is already familiar with your installation.

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Trusted Helper

Re: Pixelation and audio issues


@karlbeckman wrote:

The new World Boxes seem to be more sensitive to cable signal quality issues than older Arris and Samsung units. 

It sounds like there are still some distribution line issues to be discovered and repaired.  Smart money says to work with the field manager who is already familiar with your installation.


without hesitation.  Contact your field manager.  But do the six hour no reboots of any equipment first.

 

Satch

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Valued Participant

Re: Pixelation and audio issues

Finally got a tech to come out. With the very brief and randomness of this issue, it's difficult to capture it in order to be able to figure out what the problem is. The tech hooked up the meter on the inside and then just watched TV, but it took at least 15-20 minutes before the noticeble pixelation and audio dropout to occur. The meter didn't register anything when this happened. The tech noted the frequencies for the tuned channel but seemed to suggest that it was a line issue. Really don't know at this point if this is something that can be resolved.