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CBS service is cutting out

TWC service in LIC Queens - zip code 11109 - the channel keeps pausing for a few seconds at a time, every couple of minutes. No sound. Screen goes black. Unwatchable. Has been like this on and off for about a month.
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Re: CBS service is cutting out


@Ljcstwc wrote:
TWC service in LIC Queens - zip code 11109 - the channel keeps pausing for a few seconds at a time, every couple of minutes. No sound. Screen goes black. Unwatchable. Has been like this on and off for about a month.

Greetings,

 

This is most likely a signal issue or drop line issue, NOT a box problem.  Contact TWC for a service call and specify a tech visit to do a a signal reading for CBS and a drop-line check.  This is an issue with your outside lines that needs to be investigated, and corrected.

 

Satch

Lead Moderator

Re: CBS service is cutting out

Before calling out a technician for this we would suggest you take a look at the connections of the coaxial

cable. You will often see problems with audio/picture if the cable is loose. 

 

If you are able check the back of the cable box, make sure everything is tightly screwed in, then do the

same at the coaxial outlet at the wall. If you are using a splitter make sure that is all tight and then again at the outlet that the splitter connects to. If everything is very tight we will want to further investigate this.

 

Regards,
Julia R.
TWC-Social Media Customer Care
Moderator - TWC Community Forums