As you may be aware, we have two apps for paying your bill and we are in the process of transitioning customers from the old My TWC App for bill payment to the new My Spectrum App. We are looking for feedback from community members who are either currently using, or are interested in using the My Spectrum App. This feedback is being requested by our Development Team and your feedback will go directly towards improving the customer experience.
This is open to all current forum members, the only requirement is that you use the app. If you have tried downloading the My Spectrum app and were redirected to the My TWC app, we can assist with getting you access to the My Spectrum app.
If you are interested, please send a private message to @Forums_Help and include “My Spectrum App Feedback” in the subject line. Please know that you will need to provide your account and contact information and that you may be contacted by one of our moderators for follow-up questions.
Thanks in advance for your assistance in helping us improve! Feel free to comment with any questions.