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OP @Joey1986 is right.
I can't view my statement in the Android mobile app too, after entering the correct security code.
What's the rationale for requiring a 4-digit security code to view a statement from the MySpectrum mobile app? The Spectrum website doesn't require it.
And the whole purpose of using a mobile app is to make things easier.
How about implementing fingerprint authentication in your mobile app, and not requiring all this additional security codes to view a statement?