The Community Forums are intended to be peer to peer assistance for technical issues. Your Forums peers will not be able to assist in the matter.
You would need to contact us at 1-855-70-SPECTRUM (855-707-7328) for assistance.
The payment issue is due to it being in pending status until the application of the funds has been completed in the system. it can take up to 72 hours for it to go from pending to applied and in that timeframe will in most cases not show online.
If you ever have any question about if a payment has posted to the account you can reach our Social Media Customer Care team at
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums